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Fake Forex trading platform defrauds Bethan of thousands
Decisions and case studies / Case studies
The advert Bethan saw on social media looked real and she liked the featured celebrity, so she signed up to what she thought was a Forex trading platform.
Published 28/03/2025 Last updated 28/03/2025
Was the price of a new Range Rover too good to be true?
Decisions and case studies / Case studies
Archie thought he'd been careful and done his research, but didn't have time to view the vehicle and didn't pay attention to his bank's warnings
Published 28/03/2025 Last updated 28/03/2025
Chris struggled to claim on his public liability insurance policy
Decisions and case studies / Case studies
When motorbike track operator, Chris, faced a personal injury claim, he went to his insurers who told him his policy didn't cover events. But what did they mean by 'event'?
Published 28/03/2025 Last updated 28/03/2025
Invoice intercept scam deceives an engineering company
Decisions and case studies / Case studies
When a small business lost money in an invoice intercept scam, we questioned whether the bank involved could have done more to warn their customer and stop the payment.
Published 28/03/2025 Last updated 28/03/2025
Consumer complains after an online purchase scam
Decisions and case studies / Case studies
Michelle contacted us after trying to buy a laptop online. She became worried she'd been caught out by a scam, but when she contacted her bank they told her they didn't think she'd carried out sufficient checks before making the payment for the goods. Read more about what happened and what we said.
Published 28/03/2025 Last updated 28/03/2025
Key-cutting business is surprised by amount of monthly repayments
Decisions and case studies / Case studies
The monthly direct debit of a sole trader taken by the bank to repay a Bounce Back Loan was not the amount they had expected.
Published 28/03/2025 Last updated 28/03/2025
Sports training business turned down for a bounce back loan
Decisions and case studies / Case studies
A bank had declined an application from a sports training business for a bounce back loan.
Published 28/03/2025 Last updated 28/03/2025
Café owner struggles to open a feeder account for a bounce back loan
Decisions and case studies / Case studies
A café owner felt there was no progress made by her bank in helping her open a "feeder" account with them, and felt that this delay was putting her business at risk.
Published 28/03/2025 Last updated 28/03/2025
Interest-only mortgages
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about interest-only mortgages? This could be for a financial adviser, mortgage broker or lender, or in another capacity.
Published 06/03/2019 Last updated 26/03/2025
Equity release
For businesses / Complaints we deal with / Mortgages
Do you deal with consumer complaints about equity release, including lifetime mortgages?
Published 07/03/2019 Last updated 26/03/2025
