Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
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Contact our Media Team
Media enquiries
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
Journalists can sign up to be added to our press release distribution list.
If you’re a consumer or a business, find out how to contact us.
Latest press releases
Financial Ombudsman Service appoints Chief Operating Officer
8 January 2025
The Financial Ombudsman Service has announced the appointment of Marc Harris as Chief Operating Officer.
Financial Ombudsman Service receives more than 4,800 new cases from businesses
16 December 2024
The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.
Media library
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Board and Executive Team
Baroness Zahida Manzoor CBE, Chair of the Board
Abby Thomas, Chief Executive and Chief Ombudsman
James Dipple-Johnstone, Deputy Chief Ombudsman
Karl Khan, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Jenny Simmonds, Chief Finance and Risk Officer
Senior Ombudsmen
Richard West, Director of Casework Policy
Rachel Lam, Ombudsman Director, specialist in insurance
Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
Other images of the Financial Ombudsman Service
Request a speaker
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
- date, time and location (please specify if in-person or virtual event)
- event name and a copy of the agenda
- the topics you'd like the speaker to cover and the length of our speaking slot
- format (for example, speech, panel discussion with Q&A)
- a list of speakers or panel members (both invited and confirmed)
- a list of attendees including journalists (both invited and confirmed)
Previous events
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
