Media centre

News and events

Contact our Media Team

Media enquiries

The Media Team is available between 8.30am and 5.00pm, Monday to Friday. 

Journalists can sign up to be added to our press release distribution list.

If youre a consumer or a business, find out how to contact us.

Latest press releases

Financial Ombudsman Service receives more than 4,800 new cases from businesses

16 December 2024

The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.

SME Press release

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High demand for Financial Ombudsman Service continues while business fees remain at lower levels

11 December 2024

The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.

Plans and budget Press release Consultations and responses

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Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

Press release Home insurance Fraud and scams Section 75 Travel Insurance

Read more 

Media library

The photos on this page are available to download exclusively for media usePlease don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.

The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date. 

You can find biographies of our Board and Executive Team and our senior ombudsmen in the  ‘Who we are section’ of our website.

Board and Executive Team

Baroness Zahida Manzoor CBE, Chair of the Board

Abby Thomas, Chief Executive and Chief Ombudsman

James Dipple-Johnstone, Deputy Chief Ombudsman

Karl Khan, Chief Operating Officer

Jane Cosgrove, Chief People Officer

Jenny Simmonds, Chief Finance and Risk Officer

Senior Ombudsmen

Richard West, Director of Casework Policy

Rachel Lam, Ombudsman Director, specialist in insurance

Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams

Vivienne Kelly, Ombudsman Director, specialist in consumer credit

Lauren Long, Ombudsman Leader, specialist in equality and vulnerability

Andy Wright, Ombudsman Leader, specialist in SMEs

Other images of the Financial Ombudsman Service

Request a speaker

We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight. 

If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information: 

  • date, time and location (please specify if in-person or virtual event)
  • event name and a copy of the agenda
  • the topics you'd like the speaker to cover and the length of our speaking slot
  • format (for example, speech, panel discussion with Q&A)
  • a list of speakers or panel members (both invited and confirmed)
  • a list of attendees including journalists (both invited and confirmed)

Previous events 

We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said: