Consumers in Scotland lodge over 1,300 fraud and scam complaints
31 January 2025
Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
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Latest press releases
Consumers in the North West lodge nearly 3,000 fraud and scam complaints
31 January 2025
Fraud and scam complaints from people living in the North West of England have increased by a third year-on-year.
Londoners lodge almost 7,000 fraud and scam complaints
31 January 2025
Fraud and scam complaints from people living in London have increased by a third year-on-year.
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You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Board and Executive Team
Baroness Zahida Manzoor CBE, Chair of the Board
Jenny Simmonds, Interim Chief Executive and Chief Finance and Risk Officer
James Dipple-Johnstone, Interim Chief Ombudsman
Marc Harris, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Senior Ombudsmen
Richard West, Ombudsman Director, specialist in mass claims (consumer credit)
Rachel Lam, Ombudsman Director, specialist in pensions, investments and insurance
Pat Hurley, Ombudsman Director, specialist in fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
Other images of the Financial Ombudsman Service
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If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
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Previous events
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
