On this page, you can find:
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
Journalists can sign up to be added to our press release distribution list.
If you’re a consumer or a business, find out how to contact us.
24 March 2025
A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Baroness Zahida Manzoor CBE, Chair of the Board
Jenny Simmonds, Interim Chief Executive and Chief Finance and Risk Officer
James Dipple-Johnstone, Interim Chief Ombudsman
Marc Harris, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Richard West, Ombudsman Director, specialist in mass claims (consumer credit)
Rachel Lam, Ombudsman Director, specialist in pensions, investments and insurance
Pat Hurley, Ombudsman Director, specialist in fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
