‘Ghost brokers’ haunting the insurance market
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
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Contact our Media Team
Media enquiries
The Media Team is available between 8.30am and 5.00pm, Monday to Friday.
Journalists can sign up to be added to our press release distribution list.
If you’re a consumer or a business, find out how to contact us.
Latest press releases
Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
Misunderstanding credit protection could cost consumers thousands
23 October 2024
Not understanding the rules around ‘Section 75’ claims could affect consumers’ chances of getting their money back.
Media library
The photos on this page are available to download exclusively for media use. Please don’t alter or edit them – they should be used as provided. If you need them in another format, or you’d like a copy of our logos – email your request to the Media Team.
The photos on this page and the logos we have supplied directly are the latest versions. If you have obtained our images or logos elsewhere – please email to check with us as they might not be up-to-date.
You can find biographies of our Board and Executive Team and our senior ombudsmen in the ‘Who we are section’ of our website.
Board and Executive Team
Baroness Zahida Manzoor CBE, Chair of the Board
Abby Thomas, Chief Executive and Chief Ombudsman
James Dipple-Johnstone, Deputy Chief Ombudsman
Karl Khan, Chief Operating Officer
Jane Cosgrove, Chief People Officer
Jenny Simmonds, Chief Finance and Risk Officer
Senior Ombudsmen
Richard West, Director of Casework Policy
Rachel Lam, Ombudsman Director, specialist in insurance
Pat Hurley, Ombudsman Director, specialist in banking, fraud and scams
Vivienne Kelly, Ombudsman Director, specialist in consumer credit
Lauren Long, Ombudsman Leader, specialist in equality and vulnerability
Andy Wright, Ombudsman Leader, specialist in SMEs
Other images of the Financial Ombudsman Service
Request a speaker
We take part in events across the financial services industry to raise awareness of our work and share our knowledge and insight.
If you have an event you’d like us to come along to, please email your request four weeks in advance with the following information:
- date, time and location (please specify if in-person or virtual event)
- event name and a copy of the agenda
- the topics you'd like the speaker to cover and the length of our speaking slot
- format (for example, speech, panel discussion with Q&A)
- a list of speakers or panel members (both invited and confirmed)
- a list of attendees including journalists (both invited and confirmed)
Previous events
We publish news update about some of the events we hosted and attended, which cover the topics we spoke about. Read our news update to find out what events we took part in and what we said:
Financial Ombudsman Service in the news
The Financial Ombudsman Service has been mentioned in several news articles:
Quarterly products data – 29 August 2024
Complaints about financial products have increased by 70% in the past 12 months, due to a significant rise in professional representatives bringing complaints to the Financial Ombudsman Service. Read more in the Mirror.
Travel insurance complaints – 16 July 2024
Travel insurance complaints have hit their highest level since the pandemic. The complaints were primarily driven by insurers declining claims. You can read more in the Express.
Annual products data – 12 July 2024
Banking complaints hit at least a 10-year high in the last financial year. This is due to complaints about credit cards, current accounts and fraud and scams. Read more in the Evening Standard.
