Home /
Data and insight /

Data about financial products

We regularly publish data about the complaints we receive, including the types of products and services that are most complained about.

This page shows 15 months of data, updated on a quarterly basis.

This includes:

The number of complaints we received
The number of complaints that were resolved in favour of the customer (the ‘uphold rate’)
The most complained about products and services

There might be some variance between the numbers in this data and what’s reported in our quarterly insight reports. We occasionally need to re-categorise enquiries as complaints or change the product types when complaints progress through our process. This usually only affects a very small number of cases.

Number of complaints

This graph shows the number of complaints that were brought to us, either by consumers or by professional representatives, over a 15-month period.

Download the data: The number of complaints brought to us (XLSX 15KB)

Uphold rate of complaints

This graph shows the uphold rate of complaints brought to us over a 15-month period. The uphold rate is the percentage of complaints that had an outcome in favour of the consumer.

Download the data: The over uphold rate of complaints (XLSX 19KB)

The product industries most complained about

This graph shows the industries with the highest number of complaints, over a 15-month period.

Download the data: The product industries most complained about (XLSX 16KB)

View or download our full data set

This table shows the number of complaints we received and the uphold rate for each product.

You can filter and search for specific products in the table, or you can download a file of the data.

Date	Product industry	Product group	Product name	New cases	Uphold rate
October 2023	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
October 2023	Banking and Payments	Banking Services	Executorships or Trusteeships	<10
October 2023	Banking and Payments	Banking Services	Foreign Currency	10	<30
October 2023	Banking and Payments	Banking Services	International Transfers	42	31%
October 2023	Banking and Payments	Banking Services	Safe Custody	<10	<30
October 2023	Banking and Payments	Business Banking	Business Current Accounts	364	43%
October 2023	Banking and Payments	Business Banking	Business Overdrafts	<10
October 2023	Banking and Payments	Business Banking	Merchant Services	48	32%
October 2023	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	48	16%
October 2023	Banking and Payments	Business Lending	Business Loans (Not secured on land)	21	<30
October 2023	Banking and Payments	Business Lending	Commercial Mortgages	16	<30
October 2023	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
October 2023	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
October 2023	Banking and Payments	Credit Card Accounts	Balance Transfers	11	<30
October 2023	Banking and Payments	Credit Card Accounts	Credit Cards	1,732	36%
October 2023	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
October 2023	Banking and Payments	Payment Services	Electronic Money (e-money)	475	44%
October 2023	Banking and Payments	Payment Services	Money Remittance	19	<30
October 2023	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
October 2023	Banking and Payments	Payment Services	Payment Instruments	11	<30
October 2023	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
October 2023	Banking and Payments	Personal Bank Accounts	Cheques	36	<30
October 2023	Banking and Payments	Personal Bank Accounts	Current Accounts	2,572	41%
October 2023	Banking and Payments	Personal Bank Accounts	Debit Cards	181	38%
October 2023	Banking and Payments	Personal Bank Accounts	Direct Debits	37	<30
October 2023	Banking and Payments	Personal Bank Accounts	Online Banking	51	40%
October 2023	Banking and Payments	Personal Bank Accounts	Overdrafts	210	38%
October 2023	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	52	12%
October 2023	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
October 2023	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	179	53%
October 2023	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	122	38%
October 2023	Banking and Payments	Savings	Premium Bonds (NS&I only)	34	<30
October 2023	Banking and Payments	Savings	Savings Certificates or Bonds	15	<30
October 2023	Being categorised	Being categorised	Being categorised	<10
October 2023	Consumer Credit	Credit Services	Credit Broking	41	<30
October 2023	Consumer Credit	Credit Services	Credit Records	67	59%
October 2023	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
October 2023	Consumer Credit	Debt Services	Debt Collection	90	24%
October 2023	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
October 2023	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	547	29%
October 2023	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	588	17%
October 2023	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	17	<30
October 2023	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
October 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	1,213	26%
October 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	15	<30
October 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10
October 2023	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	168	27%
October 2023	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	13	<30
October 2023	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	40	13%
October 2023	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	304	32%
October 2023	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	31	<30
October 2023	Consumer Credit	Loans	Guarantor Loans	19	<30
October 2023	Consumer Credit	Loans	Home Credit	<10	<30
October 2023	Consumer Credit	Loans	Logbook Loans	<10	<30
October 2023	Consumer Credit	Loans	Pawnbroking	<10	<30
October 2023	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
October 2023	Consumer Credit	Loans	Personal Loans	454	40%
October 2023	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	101	21%
October 2023	Consumer Credit	Loans	Short Term Lending (Payday Loans)	58	30%
October 2023	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
October 2023	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	33	<30
October 2023	Insurance	Animal Insurance	Horse Insurance	<10	<30
October 2023	Insurance	Animal Insurance	Pet Insurance	148	35%
October 2023	Insurance	Household and Commercial Property Insurance	Building Guarantees	23	<30
October 2023	Insurance	Household and Commercial Property Insurance	Buildings Insurance	603	40%
October 2023	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	155	35%
October 2023	Insurance	Household and Commercial Property Insurance	Contents Insurance	140	29%
October 2023	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	130	42%
October 2023	Insurance	Household and Commercial Property Insurance	Household Warranties	72	46%
October 2023	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	27	28%
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	10	<30
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	75	15%
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
October 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Tax Liability Insurance		<30
October 2023	Insurance	Life and Critical Illness Cover	Critical Illness Cover	59	10%
October 2023	Insurance	Life and Critical Illness Cover	Term Assurance	76	15%
October 2023	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	40	<30
October 2023	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	39	<30
October 2023	Insurance	Medical Insurance	Income Protection Insurance	73	19%
October 2023	Insurance	Medical Insurance	Long Term Care Insurance	<10
October 2023	Insurance	Medical Insurance	Personal Accident Insurance	<10	<30
October 2023	Insurance	Medical Insurance	Private Medical or Dental Insurance	150	33%
October 2023	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,385	37%
October 2023	Insurance	Motor Insurance	Caravan Insurance	27	<30
October 2023	Insurance	Motor Insurance	Commercial Vehicle Insurance	139	31%
October 2023	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
October 2023	Insurance	Motor Insurance	Motor Warranties	18	<30
October 2023	Insurance	Motor Insurance	Roadside Assistance Insurance	94	36%
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	30	22%
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	71	35%
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance	<10	<30
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
October 2023	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Business Loan)	<10
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)		<30
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	12	<30
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	11	<30
October 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10
October 2023	Insurance	Travel Insurance Cover	Travel Insurance	370	45%
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	12	<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	13	<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds		<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	11	<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10
October 2023	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	20	<30
October 2023	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	13	<30
October 2023	Investments	Derivatives	CFDs (Contracts for Difference)	16	<30
October 2023	Investments	Derivatives	Rolling Spot Forex	<10	<30
October 2023	Investments	Derivatives	Spread Betting	<10	<30
October 2023	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
October 2023	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
October 2023	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
October 2023	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
October 2023	Investments	Investment Funds	Exchange Traded Funds	<10	<30
October 2023	Investments	Investment Funds	Investment Trusts	15	<30
October 2023	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
October 2023	Investments	Investment Funds	Unit Trusts	15	<30
October 2023	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
October 2023	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10
October 2023	Investments	ISAs and PEPs	Stocks and Shares ISA	102	57%
October 2023	Investments	Mixed Investment Portfolios	Advisory Service	44	<30
October 2023	Investments	Mixed Investment Portfolios	Discretionary Service	18	<30
October 2023	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
October 2023	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
October 2023	Investments	Non-mainstream Investments	Partnerships		<30
October 2023	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
October 2023	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10
October 2023	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
October 2023	Investments	Stocks and Shares	Registrar Services	<10
October 2023	Investments	Stocks and Shares	Share Dealings	45	29%
October 2023	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
October 2023	Investments	Structured Investments	SCARPs (Structured Capital at Risk Products)	<10
October 2023	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	66	28%
October 2023	Mortgages	Equity Release	Home Reversion Plans		<30
October 2023	Mortgages	Equity Release	Lifetime Mortgage	14	30%
October 2023	Mortgages	Equity Release	Shared Appreciation Mortgage		<30
October 2023	Mortgages	Non-Mortgage Residential Finance	Home Purchase Plans (HPPs)	<10
October 2023	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
October 2023	Mortgages	Residential Mortgages	First Charge Mortgage	488	26%
October 2023	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
October 2023	Mortgages	Residential Mortgages	Residential Mortgages	<10
October 2023	Mortgages	Residential Mortgages	Second Charge Mortgage	43	38%
October 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	Additional Voluntary Contributions including FSAVCs	<10
October 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
October 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
October 2023	Pensions and Annuities	Annuities	Conventional Annuities	50	27%
October 2023	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities		<30
October 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	78	78%
October 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10
October 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
October 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10
October 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages		<30
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	338	40%
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
October 2023	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
October 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	29	81%
October 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
October 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	<10	<30
October 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
October 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	51	43%
October 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	32	90%
November 2023	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
November 2023	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
November 2023	Banking and Payments	Banking Services	Foreign Currency	<10	<30
November 2023	Banking and Payments	Banking Services	International Transfers	51	28%
November 2023	Banking and Payments	Banking Services	Safe Custody	<10	<30
November 2023	Banking and Payments	Business Banking	Business Current Accounts	461	42%
November 2023	Banking and Payments	Business Banking	Business Overdrafts	<10
November 2023	Banking and Payments	Business Banking	Merchant Services	65	21%
November 2023	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	56	15%
November 2023	Banking and Payments	Business Lending	Business Loans (Not secured on land)	32	<30
November 2023	Banking and Payments	Business Lending	Commercial Mortgages	17	<30
November 2023	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
November 2023	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10
November 2023	Banking and Payments	Credit Card Accounts	Balance Transfers	24	<30
November 2023	Banking and Payments	Credit Card Accounts	Credit Cards	2,290	38%
November 2023	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
November 2023	Banking and Payments	Payment Services	Electronic Money (e-money)	641	40%
November 2023	Banking and Payments	Payment Services	Money Remittance	17	<30
November 2023	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
November 2023	Banking and Payments	Payment Services	Payment Instruments	14	<30
November 2023	Banking and Payments	Payment Services	Payments Charged to Mobile Phone Bill	<10
November 2023	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
November 2023	Banking and Payments	Personal Bank Accounts	Cheques	30	43%
November 2023	Banking and Payments	Personal Bank Accounts	Current Accounts	3,147	39%
November 2023	Banking and Payments	Personal Bank Accounts	Debit Cards	224	32%
November 2023	Banking and Payments	Personal Bank Accounts	Direct Debits	36	27%
November 2023	Banking and Payments	Personal Bank Accounts	Online Banking	38	40%
November 2023	Banking and Payments	Personal Bank Accounts	Overdrafts	228	31%
November 2023	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	62	<30
November 2023	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
November 2023	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
November 2023	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	214	51%
November 2023	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	183	34%
November 2023	Banking and Payments	Savings	Premium Bonds (NS&I only)	34	49%
November 2023	Banking and Payments	Savings	Savings Certificates or Bonds	16	<30
November 2023	Being categorised	Being categorised	Being categorised	<10	<30
November 2023	Consumer Credit	Credit Services	Credit Broking	34	<30
November 2023	Consumer Credit	Credit Services	Credit Records	59	46%
November 2023	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
November 2023	Consumer Credit	Debt Services	Debt Collection	85	39%
November 2023	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
November 2023	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	666	23%
November 2023	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	451	12%
November 2023	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	18	<30
November 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	1,520	23%
November 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	10	<30
November 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
November 2023	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	170	35%
November 2023	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	11	<30
November 2023	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	30	29%
November 2023	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	357	38%
November 2023	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	30	<30
November 2023	Consumer Credit	Loans	Guarantor Loans	18	<30
November 2023	Consumer Credit	Loans	Home Credit	<10	<30
November 2023	Consumer Credit	Loans	Logbook Loans	<10	<30
November 2023	Consumer Credit	Loans	Pawnbroking	<10	<30
November 2023	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	11	<30
November 2023	Consumer Credit	Loans	Personal Loans	493	41%
November 2023	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	52	29%
November 2023	Consumer Credit	Loans	Short Term Lending (Payday Loans)	37	<30
November 2023	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	10	<30
November 2023	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	28	<30
November 2023	Insurance	Animal Insurance	Horse Insurance	<10	<30
November 2023	Insurance	Animal Insurance	Pet Insurance	160	29%
November 2023	Insurance	Household and Commercial Property Insurance	Building Guarantees	30	<30
November 2023	Insurance	Household and Commercial Property Insurance	Buildings Insurance	680	42%
November 2023	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	178	32%
November 2023	Insurance	Household and Commercial Property Insurance	Contents Insurance	169	33%
November 2023	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	154	46%
November 2023	Insurance	Household and Commercial Property Insurance	Household Warranties	84	42%
November 2023	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	41	33%
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	17	<30
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	86	18%
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	12	<30
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
November 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10	<30
November 2023	Insurance	Life and Critical Illness Cover	Critical Illness Cover	64	23%
November 2023	Insurance	Life and Critical Illness Cover	Family Income Plan	<10
November 2023	Insurance	Life and Critical Illness Cover	Term Assurance	93	18%
November 2023	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	41	<30
November 2023	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	65	<30
November 2023	Insurance	Medical Insurance	Income Protection Insurance	63	14%
November 2023	Insurance	Medical Insurance	Long Term Care Insurance	<10	<30
November 2023	Insurance	Medical Insurance	Personal Accident Insurance	17	<30
November 2023	Insurance	Medical Insurance	Private Medical or Dental Insurance	173	26%
November 2023	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,686	40%
November 2023	Insurance	Motor Insurance	Caravan Insurance	23	<30
November 2023	Insurance	Motor Insurance	Commercial Vehicle Insurance	152	40%
November 2023	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	10	<30
November 2023	Insurance	Motor Insurance	Motor Warranties	30	<30
November 2023	Insurance	Motor Insurance	Roadside Assistance Insurance	99	36%
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	38	39%
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance	<10
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	68	27%
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance	<10
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
November 2023	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10	<30
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)		99%
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	14	<30
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	18	<30
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)	<10
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	12	<30
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Secured Loan - not a mortgage)	<10
November 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)		<30
November 2023	Insurance	Travel Insurance Cover	Travel Insurance	480	45%
November 2023	Investments	Being categorised	Being categorised	<10
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	10	<30
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	22	<30
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	<10	<30
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10
November 2023	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	20	<30
November 2023	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	17	<30
November 2023	Investments	Derivatives	CFDs (Contracts for Difference)	24	<30
November 2023	Investments	Derivatives	Spread Betting	<10	<30
November 2023	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
November 2023	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
November 2023	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
November 2023	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
November 2023	Investments	Investment Funds	Exchange Traded Funds	<10	<30
November 2023	Investments	Investment Funds	Investment Funds	<10
November 2023	Investments	Investment Funds	Investment Trusts	23	<30
November 2023	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	10	<30
November 2023	Investments	Investment Funds	Unit Trusts	16	<30
November 2023	Investments	ISAs and PEPs	Innovative Finance ISA	<10	<30
November 2023	Investments	ISAs and PEPs	Lifetime ISA (investment only)	10	<30
November 2023	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10	<30
November 2023	Investments	ISAs and PEPs	Stocks and Shares ISA	135	41%
November 2023	Investments	Mixed Investment Portfolios	Advisory Service	34	<30
November 2023	Investments	Mixed Investment Portfolios	Discretionary Service	13	<30
November 2023	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
November 2023	Investments	Non-mainstream Investments	Direct Property Investments	<10
November 2023	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
November 2023	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
November 2023	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10	<30
November 2023	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
November 2023	Investments	Stocks and Shares	Registrar Services	<10
November 2023	Investments	Stocks and Shares	Share Dealings	62	30%
November 2023	Investments	Structured Investments	Capital Protected Structured Products		<30
November 2023	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	102	29%
November 2023	Mortgages	Equity Release	Lifetime Mortgage	31	24%
November 2023	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
November 2023	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
November 2023	Mortgages	Residential Mortgages	First Charge Mortgage	585	27%
November 2023	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
November 2023	Mortgages	Residential Mortgages	Residential Mortgages	<10
November 2023	Mortgages	Residential Mortgages	Second Charge Mortgage	39	18%
November 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS		<30
November 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
November 2023	Pensions and Annuities	Annuities	Conventional Annuities	53	33%
November 2023	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
November 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	80	82%
November 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
November 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10
November 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
November 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
November 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
November 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	353	44%
November 2023	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10
November 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
November 2023	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
November 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	32	84%
November 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10
November 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	<10	<30
November 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
November 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	56	34%
November 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	20	89%
December 2023	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
December 2023	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
December 2023	Banking and Payments	Banking Services	Foreign Currency	<10	<30
December 2023	Banking and Payments	Banking Services	International Transfers	33	48%
December 2023	Banking and Payments	Banking Services	Safe Custody	<10	<30
December 2023	Banking and Payments	Being categorised	Being categorised	<10
December 2023	Banking and Payments	Business Banking	Business Current Accounts	299	39%
December 2023	Banking and Payments	Business Banking	Business Overdrafts	13
December 2023	Banking and Payments	Business Banking	Merchant Services	42	47%
December 2023	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	36	28%
December 2023	Banking and Payments	Business Lending	Business Loans (Not secured on land)	23	<30
December 2023	Banking and Payments	Business Lending	Commercial Mortgages	14	<30
December 2023	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
December 2023	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
December 2023	Banking and Payments	Credit Card Accounts	Balance Transfers	<10	<30
December 2023	Banking and Payments	Credit Card Accounts	Credit Cards	1,786	36%
December 2023	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
December 2023	Banking and Payments	Payment Services	Electronic Money (e-money)	588	27%
December 2023	Banking and Payments	Payment Services	Money Remittance	<10	<30
December 2023	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
December 2023	Banking and Payments	Payment Services	Payment Instruments	11	<30
December 2023	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
December 2023	Banking and Payments	Personal Bank Accounts	Cheques	18	<30
December 2023	Banking and Payments	Personal Bank Accounts	Current Accounts	2,196	36%
December 2023	Banking and Payments	Personal Bank Accounts	Debit Cards	141	34%
December 2023	Banking and Payments	Personal Bank Accounts	Direct Debits	35	17%
December 2023	Banking and Payments	Personal Bank Accounts	Online Banking	36	34%
December 2023	Banking and Payments	Personal Bank Accounts	Overdrafts	135	46%
December 2023	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	40	<30
December 2023	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
December 2023	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	132	49%
December 2023	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	94	43%
December 2023	Banking and Payments	Savings	Premium Bonds (NS&I only)	23	<30
December 2023	Banking and Payments	Savings	Savings Certificates or Bonds	14	<30
December 2023	Consumer Credit	Credit Services	Credit Broking	10	2%
December 2023	Consumer Credit	Credit Services	Credit Records	51	36%
December 2023	Consumer Credit	Debt Services	Debt Adjusting	<10
December 2023	Consumer Credit	Debt Services	Debt Collection	58	43%
December 2023	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
December 2023	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	479	22%
December 2023	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	567	9%
December 2023	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	15	<30
December 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	2,504	20%
December 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	<10	<30
December 2023	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10
December 2023	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	132	30%
December 2023	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	<10	<30
December 2023	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	33	19%
December 2023	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	242	40%
December 2023	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	12	<30
December 2023	Consumer Credit	Loans	Guarantor Loans	<10	<30
December 2023	Consumer Credit	Loans	Home Credit	<10	<30
December 2023	Consumer Credit	Loans	Logbook Loans	<10	<30
December 2023	Consumer Credit	Loans	Pawnbroking	<10	<30
December 2023	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
December 2023	Consumer Credit	Loans	Personal Loans	327	37%
December 2023	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	36	21%
December 2023	Consumer Credit	Loans	Short Term Lending (Payday Loans)	15	<30
December 2023	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
December 2023	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	29	<30
December 2023	Insurance	Animal Insurance	Horse Insurance	<10	<30
December 2023	Insurance	Animal Insurance	Pet Insurance	116	28%
December 2023	Insurance	Household and Commercial Property Insurance	Building Guarantees	25	<30
December 2023	Insurance	Household and Commercial Property Insurance	Buildings Insurance	437	49%
December 2023	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	128	38%
December 2023	Insurance	Household and Commercial Property Insurance	Contents Insurance	102	23%
December 2023	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	112	40%
December 2023	Insurance	Household and Commercial Property Insurance	Household Warranties	42	28%
December 2023	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	32	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	13	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	56	21%
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
December 2023	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10
December 2023	Insurance	Life and Critical Illness Cover	Critical Illness Cover	35	<30
December 2023	Insurance	Life and Critical Illness Cover	Family Income Plan		<30
December 2023	Insurance	Life and Critical Illness Cover	Term Assurance	66	20%
December 2023	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	16	<30
December 2023	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	31	<30
December 2023	Insurance	Medical Insurance	Income Protection Insurance	36	35%
December 2023	Insurance	Medical Insurance	Personal Accident Insurance	<10	<30
December 2023	Insurance	Medical Insurance	Private Medical or Dental Insurance	102	29%
December 2023	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,106	40%
December 2023	Insurance	Motor Insurance	Caravan Insurance	10	<30
December 2023	Insurance	Motor Insurance	Commercial Vehicle Insurance	116	41%
December 2023	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
December 2023	Insurance	Motor Insurance	Motor Warranties	26	<30
December 2023	Insurance	Motor Insurance	Roadside Assistance Insurance	55	26%
December 2023	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
December 2023	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	20	<30
December 2023	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
December 2023	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	44	20%
December 2023	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance	<10
December 2023	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance		<30
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)	<10	100%
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	<10	<30
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)	<10	<30
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Payment Protection Insurance)	<10
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
December 2023	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10	<30
December 2023	Insurance	Travel Insurance Cover	Travel Insurance	295	42%
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	17	<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds		<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	<10	<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds		<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	16	<30
December 2023	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	<10	<30
December 2023	Investments	Derivatives	CFDs (Contracts for Difference)	13	<30
December 2023	Investments	Derivatives	Rolling Spot Forex		<30
December 2023	Investments	Derivatives	Spread Betting	<10	<30
December 2023	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
December 2023	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
December 2023	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
December 2023	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
December 2023	Investments	Investment Funds	Exchange Traded Funds	<10	<30
December 2023	Investments	Investment Funds	Investment Trusts	12	<30
December 2023	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
December 2023	Investments	Investment Funds	Unit Trusts	<10	<30
December 2023	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
December 2023	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10	<30
December 2023	Investments	ISAs and PEPs	Stocks and Shares ISA	89	41%
December 2023	Investments	Mixed Investment Portfolios	Advisory Service	31	<30
December 2023	Investments	Mixed Investment Portfolios	Discretionary Service	16	<30
December 2023	Investments	Non-mainstream Investments	Business Relief	<10
December 2023	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
December 2023	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
December 2023	Investments	Non-mainstream Investments	Partnerships		<30
December 2023	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
December 2023	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10	<30
December 2023	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
December 2023	Investments	Stocks and Shares	Registrar Services		<30
December 2023	Investments	Stocks and Shares	Share Dealings	47	22%
December 2023	Investments	Structured Investments	Capital Protected Structured Products	<10
December 2023	Investments	Structured Investments	SCARPs (Structured Capital at Risk Products)		<30
December 2023	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	55	16%
December 2023	Mortgages	Equity Release	Equity Release	<10
December 2023	Mortgages	Equity Release	Lifetime Mortgage	19	<30
December 2023	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
December 2023	Mortgages	Non-Mortgage Residential Finance	Home Purchase Plans (HPPs)		<30
December 2023	Mortgages	Residential Mortgages	First Charge Mortgage	376	30%
December 2023	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
December 2023	Mortgages	Residential Mortgages	Second Charge Mortgage	28	41%
December 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
December 2023	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
December 2023	Pensions and Annuities	Annuities	Conventional Annuities	28	25%
December 2023	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
December 2023	Pensions and Annuities	Being categorised	Being categorised	<10
December 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	45	80%
December 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
December 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
December 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10
December 2023	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10
December 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages	<10
December 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10
December 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	238	42%
December 2023	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10
December 2023	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
December 2023	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
December 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	32	89%
December 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10
December 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	15	<30
December 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
December 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	30	<30
December 2023	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	13	94%
January 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
January 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
January 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
January 2024	Banking and Payments	Banking Services	International Transfers	37	39%
January 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
January 2024	Banking and Payments	Business Banking	Business Banking	<10
January 2024	Banking and Payments	Business Banking	Business Current Accounts	414	40%
January 2024	Banking and Payments	Business Banking	Business Overdrafts	17	<30
January 2024	Banking and Payments	Business Banking	Merchant Services	49	38%
January 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	51	25%
January 2024	Banking and Payments	Business Lending	Business Lending	<10
January 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	35	<30
January 2024	Banking and Payments	Business Lending	Commercial Mortgages	18	<30
January 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
January 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10
January 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	17	<30
January 2024	Banking and Payments	Credit Card Accounts	Credit Cards	2,909	37%
January 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10
January 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	753	31%
January 2024	Banking and Payments	Payment Services	Money Remittance	11	<30
January 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
January 2024	Banking and Payments	Payment Services	Payment Instruments	17	<30
January 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
January 2024	Banking and Payments	Personal Bank Accounts	Cheques	33	50%
January 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,849	39%
January 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	182	35%
January 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	30	33%
January 2024	Banking and Payments	Personal Bank Accounts	Online Banking	60	38%
January 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	304	50%
January 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	41	20%
January 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
January 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	167	47%
January 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	145	36%
January 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	33	<30
January 2024	Banking and Payments	Savings	Savings Certificates or Bonds	18	<30
January 2024	Being categorised	Being categorised	Being categorised	<10
January 2024	Consumer Credit	Credit Services	Credit Broking	20
January 2024	Consumer Credit	Credit Services	Credit Records	56	38%
January 2024	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
January 2024	Consumer Credit	Debt Services	Debt Collection	94	29%
January 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
January 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	934	23%
January 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	1,211	14%
January 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	12	<30
January 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
January 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	4,032	28%
January 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	10	<30
January 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
January 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	148	40%
January 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	14	<30
January 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	63	<30
January 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	337	34%
January 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	24	<30
January 2024	Consumer Credit	Loans	Guarantor Loans	13	<30
January 2024	Consumer Credit	Loans	Home Credit	<10	<30
January 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
January 2024	Consumer Credit	Loans	Pawnbroking		<30
January 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
January 2024	Consumer Credit	Loans	Personal Loans	533	41%
January 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	38	20%
January 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	26	20%
January 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
January 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	31	<30
January 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
January 2024	Insurance	Animal Insurance	Livestock Insurance		<30
January 2024	Insurance	Animal Insurance	Pet Insurance	153	30%
January 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	30	<30
January 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	583	44%
January 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	116	34%
January 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	138	33%
January 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	122	57%
January 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	69	39%
January 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	32	37%
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	12	<30
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	66	23%
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
January 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10	<30
January 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	46	15%
January 2024	Insurance	Life and Critical Illness Cover	Family Income Plan	<10	<30
January 2024	Insurance	Life and Critical Illness Cover	Term Assurance	70	19%
January 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	26	<30
January 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	47	41%
January 2024	Insurance	Medical Insurance	Income Protection Insurance	67	25%
January 2024	Insurance	Medical Insurance	Long Term Care Insurance		<30
January 2024	Insurance	Medical Insurance	Personal Accident Insurance	<10	<30
January 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	152	32%
January 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,470	41%
January 2024	Insurance	Motor Insurance	Caravan Insurance	12	<30
January 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	141	51%
January 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
January 2024	Insurance	Motor Insurance	Motor Warranties	31	<30
January 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	82	32%
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	36	30%
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	69	39%
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance		<30
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Personal Belongings Insurance (Standalone)	<10
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance		<30
January 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10
January 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)	<10
January 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
January 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	13	<30
January 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Payment Protection Insurance)	<10
January 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
January 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10
January 2024	Insurance	Travel Insurance Cover	Travel Insurance	384	45%
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	19	<30
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	<10	<30
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10	<30
January 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	24	<30
January 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	11	<30
January 2024	Investments	Derivatives	CFDs (Contracts for Difference)	18	<30
January 2024	Investments	Derivatives	Rolling Spot Forex	<10
January 2024	Investments	Derivatives	Spread Betting	<10	<30
January 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
January 2024	Investments	Endowments	Endowment Plans (With-profits)	<10
January 2024	Investments	Endowments	Endowments	<10
January 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
January 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
January 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
January 2024	Investments	Investment Funds	Investment Trusts	24	<30
January 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
January 2024	Investments	Investment Funds	Unit Trusts	<10	<30
January 2024	Investments	ISAs and PEPs	Innovative Finance ISA		<30
January 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
January 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	149	37%
January 2024	Investments	Mixed Investment Portfolios	Advisory Service	36	<30
January 2024	Investments	Mixed Investment Portfolios	Discretionary Service	19	<30
January 2024	Investments	Mixed Investment Portfolios	Mixed Investment Portfolios	<10
January 2024	Investments	Non-mainstream Investments	Business Relief	<10
January 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	12	<30
January 2024	Investments	Non-mainstream Investments	Direct Property Investments	<10
January 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
January 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10
January 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
January 2024	Investments	Stocks and Shares	Registrar Services	<10	<30
January 2024	Investments	Stocks and Shares	Share Dealings	61	28%
January 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
January 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	76	32%
January 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgages	<10
January 2024	Mortgages	Equity Release	Home Reversion Plans	<10	<30
January 2024	Mortgages	Equity Release	Lifetime Mortgage	24	24%
January 2024	Mortgages	Equity Release	Shared Appreciation Mortgage		<30
January 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
January 2024	Mortgages	Residential Mortgages	First Charge Mortgage	496	26%
January 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
January 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	34	29%
January 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
January 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
January 2024	Pensions and Annuities	Annuities	Conventional Annuities	34	39%
January 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities		<30
January 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	49	69%
January 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
January 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
January 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
January 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
January 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages	<10	<30
January 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	264	43%
January 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
January 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
January 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
January 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	20	69%
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Family Pension Trusts	<10
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	12	<30
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	43	40%
January 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	26	<30
February 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
February 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
February 2024	Banking and Payments	Banking Services	Foreign Currency	10	<30
February 2024	Banking and Payments	Banking Services	International Transfers	46	51%
February 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
February 2024	Banking and Payments	Business Banking	Business Current Accounts	374	45%
February 2024	Banking and Payments	Business Banking	Business Overdrafts	29	<30
February 2024	Banking and Payments	Business Banking	Merchant Services	53	33%
February 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	47	17%
February 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	31	<30
February 2024	Banking and Payments	Business Lending	Commercial Mortgages	16	<30
February 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
February 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	11	<30
February 2024	Banking and Payments	Credit Card Accounts	Credit Cards	3,474	41%
February 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
February 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	707	36%
February 2024	Banking and Payments	Payment Services	Money Remittance	16	<30
February 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10
February 2024	Banking and Payments	Payment Services	Payment Instruments	18	<30
February 2024	Banking and Payments	Payment Services	Pre-paid Cards		<30
February 2024	Banking and Payments	Personal Bank Accounts	Cheques	24	49%
February 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,660	42%
February 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	178	41%
February 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	35	<30
February 2024	Banking and Payments	Personal Bank Accounts	Online Banking	59	45%
February 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	297	54%
February 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	36	28%
February 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
February 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
February 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	202	55%
February 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	151	40%
February 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	28	53%
February 2024	Banking and Payments	Savings	Savings Certificates or Bonds	15	<30
February 2024	Being categorised	Being categorised	Being categorised	<10
February 2024	Consumer Credit	Credit Services	Credit Broking	33	5%
February 2024	Consumer Credit	Credit Services	Credit Records	50	35%
February 2024	Consumer Credit	Debt Services	Debt Collection	74	30%
February 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
February 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	318	18%
February 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	934	22%
February 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	12	<30
February 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
February 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	2,921	25%
February 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	16	<30
February 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
February 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	126	43%
February 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	<10	<30
February 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	60	20%
February 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	651	44%
February 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	26	<30
February 2024	Consumer Credit	Loans	Guarantor Loans	15	<30
February 2024	Consumer Credit	Loans	Home Credit	<10	<30
February 2024	Consumer Credit	Loans	Loans	<10
February 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
February 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
February 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
February 2024	Consumer Credit	Loans	Personal Loans	553	32%
February 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	64	31%
February 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	52	32%
February 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	10	<30
February 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	24	29%
February 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
February 2024	Insurance	Animal Insurance	Pet Insurance	165	33%
February 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	41	<30
February 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	636	41%
February 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	123	39%
February 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	137	31%
February 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	125	43%
February 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	86	32%
February 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	39	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	12	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	58	20%
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
February 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10
February 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	44	20%
February 2024	Insurance	Life and Critical Illness Cover	Family Income Plan	<10
February 2024	Insurance	Life and Critical Illness Cover	Life and Critical Illness Cover	<10
February 2024	Insurance	Life and Critical Illness Cover	Term Assurance	78	20%
February 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	22	<30
February 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	42	<30
February 2024	Insurance	Medical Insurance	Income Protection Insurance	60	27%
February 2024	Insurance	Medical Insurance	Long Term Care Insurance		<30
February 2024	Insurance	Medical Insurance	Personal Accident Insurance	<10	<30
February 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	124	23%
February 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,498	38%
February 2024	Insurance	Motor Insurance	Caravan Insurance	17	<30
February 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	131	45%
February 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
February 2024	Insurance	Motor Insurance	Motor Warranties	32	<30
February 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	84	39%
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	30	41%
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance	<10
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Military Kit Insurance	<10
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	61	28%
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance	<10	<30
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
February 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)		<30
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	11	<30
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)	<10
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Payment Protection Insurance)	<10
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
February 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Secured Loan - not a mortgage)	<10
February 2024	Insurance	Travel Insurance Cover	Travel Insurance	331	46%
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	11	<30
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	<10	<30
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10	<30
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	10
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
February 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	15	<30
February 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	17	<30
February 2024	Investments	Derivatives	CFDs (Contracts for Difference)	18	<30
February 2024	Investments	Derivatives	Rolling Spot Forex	<10
February 2024	Investments	Derivatives	Spread Betting	<10	<30
February 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
February 2024	Investments	Endowments	Endowment Plans (With-profits)	11	<30
February 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
February 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
February 2024	Investments	Investment Funds	Exchange Traded Funds		<30
February 2024	Investments	Investment Funds	Investment Trusts	26	<30
February 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
February 2024	Investments	Investment Funds	Unit Trusts	<10	<30
February 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10	<30
February 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
February 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)		<30
February 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	129	42%
February 2024	Investments	Mixed Investment Portfolios	Advisory Service	30	<30
February 2024	Investments	Mixed Investment Portfolios	Discretionary Service	12	<30
February 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
February 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
February 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10
February 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
February 2024	Investments	Stocks and Shares	Registrar Services		<30
February 2024	Investments	Stocks and Shares	Share Dealings	51	25%
February 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
February 2024	Investments	Structured Investments	SCARPs (Structured Capital at Risk Products)	<10
February 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	69	22%
February 2024	Mortgages	Equity Release	Lifetime Mortgage	16	<30
February 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
February 2024	Mortgages	Non-Mortgage Residential Finance	Home Purchase Plans (HPPs)	<10
February 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
February 2024	Mortgages	Residential Mortgages	First Charge Mortgage	491	30%
February 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
February 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	42	42%
February 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
February 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
February 2024	Pensions and Annuities	Annuities	Annuities	<10
February 2024	Pensions and Annuities	Annuities	Conventional Annuities	42	41%
February 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
February 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	47	48%
February 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
February 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10
February 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
February 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS		<30
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages	<10
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10	<30
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	271	40%
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
February 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10
February 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	19	61%
February 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
February 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Family Pension Trusts	<10
February 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	15	<30
February 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	51	51%
February 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	23	<30
March 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
March 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
March 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
March 2024	Banking and Payments	Banking Services	International Transfers	41	50%
March 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
March 2024	Banking and Payments	Business Banking	Business Current Accounts	329	40%
March 2024	Banking and Payments	Business Banking	Business Overdrafts	29	<30
March 2024	Banking and Payments	Business Banking	Merchant Services	54	37%
March 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	45	20%
March 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	29	<30
March 2024	Banking and Payments	Business Lending	Commercial Mortgages	13	<30
March 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
March 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
March 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	10	<30
March 2024	Banking and Payments	Credit Card Accounts	Credit Cards	3,419	50%
March 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
March 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	695	43%
March 2024	Banking and Payments	Payment Services	Money Remittance	<10	<30
March 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
March 2024	Banking and Payments	Payment Services	Payment Instruments	16	<30
March 2024	Banking and Payments	Payment Services	Pre-paid Cards	10	<30
March 2024	Banking and Payments	Personal Bank Accounts	Cheques	35	33%
March 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,612	44%
March 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	146	39%
March 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	35	28%
March 2024	Banking and Payments	Personal Bank Accounts	Online Banking	37	49%
March 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	344	55%
March 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	35	21%
March 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
March 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
March 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	151	46%
March 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	124	37%
March 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	22	<30
March 2024	Banking and Payments	Savings	Savings Certificates or Bonds	23	<30
March 2024	Being categorised	Being categorised	Being categorised	<10	<30
March 2024	Consumer Credit	Credit Services	Credit Broking	16	1%
March 2024	Consumer Credit	Credit Services	Credit Records	51	42%
March 2024	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
March 2024	Consumer Credit	Debt Services	Debt Collection	84	40%
March 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
March 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	297	25%
March 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	558	18%
March 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	16	<30
March 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
March 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	1,978	24%
March 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	<10	<30
March 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
March 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	135	38%
March 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	<10	<30
March 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	27	22%
March 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	557	44%
March 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	18	<30
March 2024	Consumer Credit	Loans	Guarantor Loans	12	<30
March 2024	Consumer Credit	Loans	Home Credit	<10
March 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
March 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
March 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
March 2024	Consumer Credit	Loans	Personal Loans	526	40%
March 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	59	18%
March 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	47	30%
March 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	12	<30
March 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	23	<30
March 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
March 2024	Insurance	Animal Insurance	Pet Insurance	151	35%
March 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	23	<30
March 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	564	45%
March 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	143	36%
March 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	122	31%
March 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	150	39%
March 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	77	34%
March 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	37	53%
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	<10	<30
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	73	13%
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
March 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)		<30
March 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	57	8%
March 2024	Insurance	Life and Critical Illness Cover	Term Assurance	73	16%
March 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	35	<30
March 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	34	41%
March 2024	Insurance	Medical Insurance	Income Protection Insurance	52	16%
March 2024	Insurance	Medical Insurance	Personal Accident Insurance	11	<30
March 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	97	26%
March 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,369	45%
March 2024	Insurance	Motor Insurance	Caravan Insurance	14	<30
March 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	122	46%
March 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
March 2024	Insurance	Motor Insurance	Motor Insurance	<10
March 2024	Insurance	Motor Insurance	Motor Warranties	33	<30
March 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	68	55%
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	25	<30
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance		<30
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance		<30
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	52	25%
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance		<30
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
March 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance		<30
March 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
March 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
March 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	10	<30
March 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)	<10
March 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
March 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10
March 2024	Insurance	Travel Insurance Cover	Travel Insurance	277	43%
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	14	<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds		<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	10	<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds		<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	<10	<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds		<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	18	<30
March 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	<10	<30
March 2024	Investments	Derivatives	CFDs (Contracts for Difference)	10	<30
March 2024	Investments	Derivatives	Interest Rate Hedge	<10
March 2024	Investments	Derivatives	Spread Betting	<10	<30
March 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
March 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
March 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
March 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
March 2024	Investments	Investment Funds	Exchange Traded Funds		<30
March 2024	Investments	Investment Funds	Investment Trusts	15	<30
March 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	4%
March 2024	Investments	Investment Funds	Unit Trusts	<10	<30
March 2024	Investments	ISAs and PEPs	Innovative Finance ISA		<30
March 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
March 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10
March 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	127	40%
March 2024	Investments	Mixed Investment Portfolios	Advisory Service	24	<30
March 2024	Investments	Mixed Investment Portfolios	Discretionary Service	13	<30
March 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)		<30
March 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
March 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
March 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10	<30
March 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
March 2024	Investments	Stocks and Shares	Registrar Services	<10	<30
March 2024	Investments	Stocks and Shares	Share Dealings	31	28%
March 2024	Investments	Structured Investments	Capital Protected Structured Products		<30
March 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	76	39%
March 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgages	<10
March 2024	Mortgages	Equity Release	Home Reversion Plans	<10
March 2024	Mortgages	Equity Release	Lifetime Mortgage	25	<30
March 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
March 2024	Mortgages	Non-Mortgage Residential Finance	Home Purchase Plans (HPPs)		<30
March 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
March 2024	Mortgages	Residential Mortgages	First Charge Mortgage	470	36%
March 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
March 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	36	33%
March 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
March 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
March 2024	Pensions and Annuities	Annuities	Conventional Annuities	38	40%
March 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
March 2024	Pensions and Annuities	Being categorised	Being categorised	<10
March 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	37	55%
March 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
March 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
March 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
March 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
March 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
March 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance		<30
March 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	236	39%
March 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)		<30
March 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
March 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)		<30
March 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	16	<30
March 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
March 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	13	<30
March 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	60	39%
March 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	13	83%
April 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
April 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
April 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
April 2024	Banking and Payments	Banking Services	International Transfers	36	46%
April 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
April 2024	Banking and Payments	Business Banking	Business Banking	<10
April 2024	Banking and Payments	Business Banking	Business Current Accounts	324	47%
April 2024	Banking and Payments	Business Banking	Business Overdrafts	18	<30
April 2024	Banking and Payments	Business Banking	Merchant Services	63	38%
April 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	44	<30
April 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	36	<30
April 2024	Banking and Payments	Business Lending	Commercial Mortgages	16	<30
April 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10
April 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)		<30
April 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	12	<30
April 2024	Banking and Payments	Credit Card Accounts	Credit Cards	4,123	37%
April 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
April 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	931	42%
April 2024	Banking and Payments	Payment Services	Money Remittance	17	<30
April 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
April 2024	Banking and Payments	Payment Services	Payment Instruments	21	<30
April 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
April 2024	Banking and Payments	Personal Bank Accounts	Cheques	25	<30
April 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	3,188	44%
April 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	183	40%
April 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	39	29%
April 2024	Banking and Payments	Personal Bank Accounts	Online Banking	36	36%
April 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	507	61%
April 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	67	33%
April 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
April 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
April 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	180	57%
April 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	123	41%
April 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	38	<30
April 2024	Banking and Payments	Savings	Savings	<10
April 2024	Banking and Payments	Savings	Savings Certificates or Bonds	18	<30
April 2024	Consumer Credit	Credit Services	Credit Broking	10	4%
April 2024	Consumer Credit	Credit Services	Credit Records	82	44%
April 2024	Consumer Credit	Debt Services	Debt Adjusting	<10
April 2024	Consumer Credit	Debt Services	Debt Collection	140	<30
April 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
April 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	358	23%
April 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	894	25%
April 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	22	<30
April 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
April 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	3,927	22%
April 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	15	<30
April 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
April 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	208	38%
April 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	12	<30
April 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	54	45%
April 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	617	39%
April 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	30	<30
April 2024	Consumer Credit	Loans	Guarantor Loans	<10	<30
April 2024	Consumer Credit	Loans	Home Credit	<10	<30
April 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
April 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
April 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
April 2024	Consumer Credit	Loans	Personal Loans	732	36%
April 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	76	21%
April 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	61	22%
April 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	11	<30
April 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	21	<30
April 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
April 2024	Insurance	Animal Insurance	Pet Insurance	184	28%
April 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	35	53%
April 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	718	45%
April 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	148	34%
April 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	142	30%
April 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	165	40%
April 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	115	31%
April 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	37	<30
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	<10	<30
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses and Monetary Loss Insurance	<10
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	78	29%
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
April 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10	<30
April 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	47	13%
April 2024	Insurance	Life and Critical Illness Cover	Term Assurance	75	12%
April 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	32	<30
April 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	43	36%
April 2024	Insurance	Medical Insurance	Income Protection Insurance	75	26%
April 2024	Insurance	Medical Insurance	Personal Accident Insurance	18	<30
April 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	142	29%
April 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,503	46%
April 2024	Insurance	Motor Insurance	Caravan Insurance	21	<30
April 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	138	42%
April 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
April 2024	Insurance	Motor Insurance	Motor Warranties	45	<30
April 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	71	35%
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	10	<30
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	38	<30
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance	<10
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Military Kit Insurance		<30
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	57	22%
April 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Business Loan)	<10
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)	<10	<30
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	10	<30
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Secured Loan - not a mortgage)	<10
April 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10	<30
April 2024	Insurance	Travel Insurance Cover	Travel Insurance	335	46%
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	22	<30
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	<10	<30
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10
April 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	19	<30
April 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	14	<30
April 2024	Investments	Derivatives	CFDs (Contracts for Difference)	22	<30
April 2024	Investments	Derivatives	Rolling Spot Forex		<30
April 2024	Investments	Derivatives	Spread Betting	<10	<30
April 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
April 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
April 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
April 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
April 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
April 2024	Investments	Investment Funds	Investment Trusts	18	<30
April 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	4%
April 2024	Investments	Investment Funds	Unit Trusts	<10	<30
April 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10
April 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
April 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10	<30
April 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	109	32%
April 2024	Investments	Mainstream Investments	Mainstream Investments		<30
April 2024	Investments	Mixed Investment Portfolios	Advisory Service	27	<30
April 2024	Investments	Mixed Investment Portfolios	Discretionary Service	11	<30
April 2024	Investments	Non-mainstream Investments	Business Relief	<10
April 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
April 2024	Investments	Non-mainstream Investments	Direct Property Investments	<10
April 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
April 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
April 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10	<30
April 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
April 2024	Investments	Stocks and Shares	Share Dealings	53	28%
April 2024	Investments	Structured Investments	Capital Protected Structured Products		<30
April 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	64	35%
April 2024	Mortgages	Equity Release	Home Reversion Plans	<10
April 2024	Mortgages	Equity Release	Lifetime Mortgage	21	<30
April 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
April 2024	Mortgages	Residential Mortgages	Bridging Loan	<10
April 2024	Mortgages	Residential Mortgages	First Charge Mortgage	517	38%
April 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	<10	<30
April 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	27	<30
April 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
April 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
April 2024	Pensions and Annuities	Annuities	Conventional Annuities	62	32%
April 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
April 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	36	51%
April 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
April 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
April 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
April 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
April 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
April 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages	<10
April 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10
April 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	310	39%
April 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10
April 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
April 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	26	<30
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Family Pension Trusts	<10
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	13	<30
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	77	39%
April 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	24	88%
May 2024	Banking and Payments	Banking Services	Banking Services	<10
May 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
May 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
May 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
May 2024	Banking and Payments	Banking Services	International Transfers	28	51%
May 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
May 2024	Banking and Payments	Business Banking	Business Banking	<10
May 2024	Banking and Payments	Business Banking	Business Current Accounts	325	42%
May 2024	Banking and Payments	Business Banking	Business Overdrafts	27	<30
May 2024	Banking and Payments	Business Banking	Merchant Services	55	41%
May 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	45	26%
May 2024	Banking and Payments	Business Lending	Business Lending	<10
May 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	15	<30
May 2024	Banking and Payments	Business Lending	Commercial Mortgages	15	<30
May 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
May 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	13	<30
May 2024	Banking and Payments	Credit Card Accounts	Credit Cards	7,863	33%
May 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
May 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	743	37%
May 2024	Banking and Payments	Payment Services	Money Remittance	13	<30
May 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
May 2024	Banking and Payments	Payment Services	Payment Instruments	24	<30
May 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
May 2024	Banking and Payments	Personal Bank Accounts	Cheques	16	<30
May 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,929	41%
May 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	157	36%
May 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	25	21%
May 2024	Banking and Payments	Personal Bank Accounts	Online Banking	45	38%
May 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	551	60%
May 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	44	<30
May 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
May 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
May 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	135	48%
May 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	117	41%
May 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	30	<30
May 2024	Banking and Payments	Savings	Savings Certificates or Bonds	14	<30
May 2024	Being categorised	Being categorised	Being categorised	<10
May 2024	Consumer Credit	Credit Services	Credit Broking	<10	<30
May 2024	Consumer Credit	Credit Services	Credit Records	49	37%
May 2024	Consumer Credit	Debt Services	Debt Collection	89	<30
May 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
May 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	269	26%
May 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	1,031	27%
May 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	15	<30
May 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
May 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	5,536	26%
May 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	<10	<30
May 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
May 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	219	32%
May 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	13	<30
May 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	45	33%
May 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	407	45%
May 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	32	<30
May 2024	Consumer Credit	Loans	Guarantor Loans	<10	<30
May 2024	Consumer Credit	Loans	Home Credit	<10	<30
May 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
May 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
May 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
May 2024	Consumer Credit	Loans	Personal Loans	580	35%
May 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	82	24%
May 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	49	27%
May 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	13	<30
May 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	23	<30
May 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
May 2024	Insurance	Animal Insurance	Pet Insurance	169	30%
May 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	32	<30
May 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	686	39%
May 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	147	41%
May 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	134	35%
May 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	144	50%
May 2024	Insurance	Household and Commercial Property Insurance	Household and Commercial Property Insurance	<10
May 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	101	47%
May 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	30	49%
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	<10	<30
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	61	27%
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
May 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10
May 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	47	14%
May 2024	Insurance	Life and Critical Illness Cover	Family Income Plan	<10
May 2024	Insurance	Life and Critical Illness Cover	Term Assurance	74	20%
May 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	32	<30
May 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	49	45%
May 2024	Insurance	Medical Insurance	Income Protection Insurance	71	10%
May 2024	Insurance	Medical Insurance	Long Term Care Insurance	<10
May 2024	Insurance	Medical Insurance	Personal Accident Insurance	17	<30
May 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	131	33%
May 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,254	45%
May 2024	Insurance	Motor Insurance	Caravan Insurance	15	<30
May 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	133	46%
May 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
May 2024	Insurance	Motor Insurance	Motor Insurance	<10
May 2024	Insurance	Motor Insurance	Motor Warranties	45	<30
May 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	61	51%
May 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
May 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	43	<30
May 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
May 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	64	25%
May 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance		<30
May 2024	Insurance	Personal Belongings Insurance (Standalone)	Personal Belongings Insurance (Standalone)	<10
May 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10
May 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
May 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	11	<30
May 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10
May 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10
May 2024	Insurance	Travel Insurance Cover	Travel Insurance	297	40%
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	11	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	<10	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	10	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	25	<30
May 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	<10	<30
May 2024	Investments	Derivatives	CFDs (Contracts for Difference)	19	<30
May 2024	Investments	Derivatives	Rolling Spot Forex		<30
May 2024	Investments	Derivatives	Spread Betting	<10	<30
May 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
May 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
May 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
May 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
May 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
May 2024	Investments	Investment Funds	Investment Funds	<10
May 2024	Investments	Investment Funds	Investment Trusts	15	<30
May 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
May 2024	Investments	Investment Funds	Unit Trusts	<10	<30
May 2024	Investments	ISAs and PEPs	Innovative Finance ISA		<30
May 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
May 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)		<30
May 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	146	33%
May 2024	Investments	Mixed Investment Portfolios	Advisory Service	27	<30
May 2024	Investments	Mixed Investment Portfolios	Discretionary Service	<10	<30
May 2024	Investments	Non-mainstream Investments	Business Relief	<10
May 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
May 2024	Investments	Non-mainstream Investments	Direct Property Investments	<10
May 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
May 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
May 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)		<30
May 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
May 2024	Investments	Stocks and Shares	Registrar Services	<10
May 2024	Investments	Stocks and Shares	Share Dealings	48	40%
May 2024	Investments	Structured Investments	Capital Protected Structured Products	<10
May 2024	Investments	Structured Investments	SCARPs (Structured Capital at Risk Products)		<30
May 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	83	35%
May 2024	Mortgages	Equity Release	Home Reversion Plans	<10
May 2024	Mortgages	Equity Release	Lifetime Mortgage	24	<30
May 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
May 2024	Mortgages	Non-Mortgage Residential Finance	Home Purchase Plans (HPPs)		<30
May 2024	Mortgages	Residential Mortgages	Bridging Loan	<10
May 2024	Mortgages	Residential Mortgages	First Charge Mortgage	456	37%
May 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	14	<30
May 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	36	<30
May 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
May 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
May 2024	Pensions and Annuities	Annuities	Annuities	<10
May 2024	Pensions and Annuities	Annuities	Conventional Annuities	38	41%
May 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
May 2024	Pensions and Annuities	Being categorised	Being categorised	<10
May 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	23	36%
May 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
May 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
May 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)		<30
May 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10
May 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages		<30
May 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10
May 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	242	41%
May 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
May 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
May 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)		<30
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	24	<30
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Family Pension Trusts		<30
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	10	<30
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	41	42%
May 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	10	87%
June 2024	Banking and Payments	Banking Services	Banking Services	<10
June 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
June 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
June 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
June 2024	Banking and Payments	Banking Services	International Transfers	25	<30
June 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
June 2024	Banking and Payments	Being categorised	Being categorised	<10
June 2024	Banking and Payments	Business Banking	Business Banking	<10
June 2024	Banking and Payments	Business Banking	Business Current Accounts	290	45%
June 2024	Banking and Payments	Business Banking	Business Overdrafts	14	<30
June 2024	Banking and Payments	Business Banking	Merchant Services	44	<30
June 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	25	22%
June 2024	Banking and Payments	Business Lending	Business Lending	<10
June 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	16	<30
June 2024	Banking and Payments	Business Lending	Commercial Mortgages	<10	<30
June 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
June 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
June 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	10	<30
June 2024	Banking and Payments	Credit Card Accounts	Credit Card Accounts	<10
June 2024	Banking and Payments	Credit Card Accounts	Credit Cards	6,223	26%
June 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
June 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	775	37%
June 2024	Banking and Payments	Payment Services	Money Remittance	11	<30
June 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)		<30
June 2024	Banking and Payments	Payment Services	Payment Instruments	11	<30
June 2024	Banking and Payments	Payment Services	Payment Services	<10
June 2024	Banking and Payments	Payment Services	Payments Charged to Mobile Phone Bill	<10
June 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
June 2024	Banking and Payments	Personal Bank Accounts	Cheques	24	<30
June 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,722	40%
June 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	136	37%
June 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	17	<30
June 2024	Banking and Payments	Personal Bank Accounts	Online Banking	34	44%
June 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	359	47%
June 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	55	<30
June 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
June 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
June 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	119	51%
June 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	95	42%
June 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	30	<30
June 2024	Banking and Payments	Savings	Savings	<10
June 2024	Banking and Payments	Savings	Savings Certificates or Bonds	10	<30
June 2024	Being categorised	Being categorised	Being categorised	<10	<30
June 2024	Consumer Credit	Credit Services	Credit Broking	22	<30
June 2024	Consumer Credit	Credit Services	Credit Records	45	40%
June 2024	Consumer Credit	Debt Services	Debt Adjusting	<10
June 2024	Consumer Credit	Debt Services	Debt Collection	84	<30
June 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
June 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	247	25%
June 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	1,014	28%
June 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	17	<30
June 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	14
June 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	5,561	22%
June 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	<10	<30
June 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
June 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	187	40%
June 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	11	<30
June 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	260	<30
June 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	629	58%
June 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	33	<30
June 2024	Consumer Credit	Loans	Guarantor Loans	14	<30
June 2024	Consumer Credit	Loans	Home Credit	<10	<30
June 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
June 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
June 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10
June 2024	Consumer Credit	Loans	Personal Loans	571	33%
June 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	69	24%
June 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	38	<30
June 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
June 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	26	<30
June 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
June 2024	Insurance	Animal Insurance	Pet Insurance	156	43%
June 2024	Insurance	Being categorised	Being categorised	<10
June 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	31	<30
June 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	633	41%
June 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	124	42%
June 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	132	43%
June 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	130	38%
June 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	76	37%
June 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	23	<30
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	10	<30
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10	<30
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	58	37%
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)		<30
June 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10
June 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	42	14%
June 2024	Insurance	Life and Critical Illness Cover	Family Income Plan		<30
June 2024	Insurance	Life and Critical Illness Cover	Term Assurance	71	15%
June 2024	Insurance	Life and Critical Illness Cover	Term Assurance (Life Only)		<30
June 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	22	<30
June 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	45	27%
June 2024	Insurance	Medical Insurance	Income Protection Insurance	60	12%
June 2024	Insurance	Medical Insurance	Personal Accident Insurance	12	<30
June 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	146	25%
June 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,188	49%
June 2024	Insurance	Motor Insurance	Caravan Insurance	10	<30
June 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	121	48%
June 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	<10	<30
June 2024	Insurance	Motor Insurance	Motor Warranties	32	<30
June 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	45	39%
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	30	<30
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance	<10	<30
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	55	43%
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10	<30
June 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Business Loan)		<30
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	11	<30
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)	<10
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
June 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10
June 2024	Insurance	Travel Insurance Cover	Travel Insurance	250	44%
June 2024	Investments	Being categorised	Being categorised	<10
June 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	12	<30
June 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
June 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	11	<30
June 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	13	<30
June 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
June 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	35	<30
June 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	10	<30
June 2024	Investments	Derivatives	CFDs (Contracts for Difference)	19	<30
June 2024	Investments	Derivatives	Rolling Spot Forex		<30
June 2024	Investments	Derivatives	Spread Betting	<10	<30
June 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
June 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
June 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
June 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
June 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
June 2024	Investments	Investment Funds	Investment Trusts	17	<30
June 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
June 2024	Investments	Investment Funds	Unit Trusts	<10	<30
June 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10
June 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
June 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10	<30
June 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	108	32%
June 2024	Investments	Mixed Investment Portfolios	Advisory Service	28	<30
June 2024	Investments	Mixed Investment Portfolios	Discretionary Service	16	<30
June 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
June 2024	Investments	Non-mainstream Investments	Direct Property Investments		<30
June 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10
June 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
June 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10	<30
June 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
June 2024	Investments	Stocks and Shares	Share Dealings	54	30%
June 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
June 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	70	31%
June 2024	Mortgages	Equity Release	Home Reversion Plans		<30
June 2024	Mortgages	Equity Release	Lifetime Mortgage	20	<30
June 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10
June 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
June 2024	Mortgages	Residential Mortgages	First Charge Mortgage	399	28%
June 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	14	<30
June 2024	Mortgages	Residential Mortgages	Residential Mortgages	<10
June 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	27	<30
June 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
June 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
June 2024	Pensions and Annuities	Annuities	Conventional Annuities	41	38%
June 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
June 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	22	51%
June 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
June 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
June 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
June 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
June 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS		<30
June 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10	<30
June 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	281	48%
June 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
June 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)		<30
June 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
June 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
June 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	28	<30
June 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
June 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	<10	<30
June 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
June 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	53	38%
June 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	12	79%
July 2024	Banking and Payments	Banking Services	CHAPS Payments		<30
July 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
July 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
July 2024	Banking and Payments	Banking Services	International Transfers	26	39%
July 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
July 2024	Banking and Payments	Business Banking	Business Banking	<10
July 2024	Banking and Payments	Business Banking	Business Current Accounts	305	44%
July 2024	Banking and Payments	Business Banking	Business Overdrafts	11	<30
July 2024	Banking and Payments	Business Banking	Merchant Services	67	53%
July 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	54	14%
July 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	33	<30
July 2024	Banking and Payments	Business Lending	Commercial Mortgages	12	<30
July 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
July 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10
July 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	11	<30
July 2024	Banking and Payments	Credit Card Accounts	Credit Cards	7,051	25%
July 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
July 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	855	31%
July 2024	Banking and Payments	Payment Services	Money Remittance	<10	<30
July 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10
July 2024	Banking and Payments	Payment Services	Payment Instruments	12	<30
July 2024	Banking and Payments	Payment Services	Payment Services	<10
July 2024	Banking and Payments	Payment Services	Payments Charged to Mobile Phone Bill		<30
July 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
July 2024	Banking and Payments	Personal Bank Accounts	Cheques	30	<30
July 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	3,310	36%
July 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	159	33%
July 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	34	26%
July 2024	Banking and Payments	Personal Bank Accounts	Online Banking	47	50%
July 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	321	51%
July 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	47	<30
July 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
July 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
July 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	144	44%
July 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	117	39%
July 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	27	<30
July 2024	Banking and Payments	Savings	Savings Certificates or Bonds	12	<30
July 2024	Being categorised	Being categorised	Being categorised	<10
July 2024	Consumer Credit	Being categorised	Being categorised	<10
July 2024	Consumer Credit	Credit Services	Credit Broking	14	<30
July 2024	Consumer Credit	Credit Services	Credit Records	66	29%
July 2024	Consumer Credit	Debt Services	Debt Adjusting	<10
July 2024	Consumer Credit	Debt Services	Debt Collection	118	<30
July 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
July 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	434	25%
July 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	591	25%
July 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	17	<30
July 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
July 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	3,222	23%
July 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	18	<30
July 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
July 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	192	30%
July 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	10	<30
July 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	283	21%
July 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	808	50%
July 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	38	<30
July 2024	Consumer Credit	Loans	Guarantor Loans	16	<30
July 2024	Consumer Credit	Loans	Home Credit	<10	<30
July 2024	Consumer Credit	Loans	Loans	<10
July 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
July 2024	Consumer Credit	Loans	Pawnbroking	14	<30
July 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
July 2024	Consumer Credit	Loans	Personal Loans	632	29%
July 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	63	18%
July 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	40	17%
July 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	15	<30
July 2024	Funeral Planning Services	Funeral Plans	Funeral Plans	<10
July 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	37	<30
July 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
July 2024	Insurance	Animal Insurance	Pet Insurance	189	35%
July 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	22	<30
July 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	657	39%
July 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	150	51%
July 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	137	30%
July 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	107	33%
July 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	95	39%
July 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	41	<30
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	13	<30
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10	<30
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	64	33%
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
July 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)		<30
July 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	41	19%
July 2024	Insurance	Life and Critical Illness Cover	Term Assurance	83	23%
July 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	22	21%
July 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	43	38%
July 2024	Insurance	Medical Insurance	Income Protection Insurance	62	17%
July 2024	Insurance	Medical Insurance	Personal Accident Insurance	<10	<30
July 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	159	28%
July 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,222	44%
July 2024	Insurance	Motor Insurance	Caravan Insurance	13	<30
July 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	150	45%
July 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	16	<30
July 2024	Insurance	Motor Insurance	Motor Warranties	37	33%
July 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	66	24%
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	32	<30
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance		<30
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Military Kit Insurance	<10
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	76	25%
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance		<30
July 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Business Loan)	<10
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)	<10
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	<10	<30
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)	<10
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Payment Protection Insurance)	<10
July 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
July 2024	Insurance	Travel Insurance Cover	Travel Insurance	323	41%
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	10	<30
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	<10	<30
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	29	<30
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
July 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	34	<30
July 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	<10	<30
July 2024	Investments	Derivatives	CFDs (Contracts for Difference)	16	<30
July 2024	Investments	Derivatives	Interest Rate Hedge	<10
July 2024	Investments	Derivatives	Rolling Spot Forex	<10	<30
July 2024	Investments	Derivatives	Spread Betting	<10	<30
July 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
July 2024	Investments	Endowments	Endowment Plans (With-profits)	12	<30
July 2024	Investments	Endowments	Endowments	<10
July 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
July 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
July 2024	Investments	Investment Funds	Exchange Traded Funds	<10
July 2024	Investments	Investment Funds	Investment Funds	<10
July 2024	Investments	Investment Funds	Investment Trusts	15	<30
July 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
July 2024	Investments	Investment Funds	Unit Trusts	10	<30
July 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
July 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10
July 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	207	46%
July 2024	Investments	Mixed Investment Portfolios	Advisory Service	41	<30
July 2024	Investments	Mixed Investment Portfolios	Discretionary Service	<10	<30
July 2024	Investments	Mixed Investment Portfolios	Mixed Investment Portfolios	<10
July 2024	Investments	Non-mainstream Investments	Business Relief	<10
July 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10
July 2024	Investments	Non-mainstream Investments	Direct Property Investments	<10
July 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
July 2024	Investments	Non-mainstream Investments	Partnerships	<10
July 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
July 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10
July 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
July 2024	Investments	Stocks and Shares	Registrar Services	<10	<30
July 2024	Investments	Stocks and Shares	Share Dealings	59	31%
July 2024	Investments	Structured Investments	Capital Protected Structured Products		<30
July 2024	Mortgages	Being categorised	Being categorised	<10
July 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	81	25%
July 2024	Mortgages	Equity Release	Home Reversion Plans	<10	<30
July 2024	Mortgages	Equity Release	Lifetime Mortgage	16	<30
July 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10
July 2024	Mortgages	Residential Mortgages	Bridging Loan	<10
July 2024	Mortgages	Residential Mortgages	First Charge Mortgage	436	31%
July 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	21	<30
July 2024	Mortgages	Residential Mortgages	Residential Mortgages	<10
July 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	46	73%
July 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
July 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
July 2024	Pensions and Annuities	Annuities	Conventional Annuities	72	36%
July 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities		<30
July 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	33	<30
July 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
July 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
July 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
July 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
July 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10
July 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10	<30
July 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	526	39%
July 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
July 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
July 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
July 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
July 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	35	<30
July 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
July 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	10	<30
July 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
July 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	62	49%
July 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	16	97%
August 2024	Banking and Payments	Banking Services	Banking Services	<10
August 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
August 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
August 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
August 2024	Banking and Payments	Banking Services	International Transfers	32	<30
August 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
August 2024	Banking and Payments	Being categorised	Being categorised	<10
August 2024	Banking and Payments	Business Banking	Business Current Accounts	267	42%
August 2024	Banking and Payments	Business Banking	Business Overdrafts	18	<30
August 2024	Banking and Payments	Business Banking	Merchant Services	39	35%
August 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	25	13%
August 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	21	<30
August 2024	Banking and Payments	Business Lending	Commercial Mortgages	12	<30
August 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
August 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)		<30
August 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	<10	<30
August 2024	Banking and Payments	Credit Card Accounts	Credit Card Accounts	<10
August 2024	Banking and Payments	Credit Card Accounts	Credit Cards	5,590	23%
August 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
August 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	691	26%
August 2024	Banking and Payments	Payment Services	Money Remittance	<10	<30
August 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
August 2024	Banking and Payments	Payment Services	Payment Instruments	20	<30
August 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
August 2024	Banking and Payments	Personal Bank Accounts	Cheques	14	<30
August 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,926	36%
August 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	163	36%
August 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	28	<30
August 2024	Banking and Payments	Personal Bank Accounts	Online Banking	43	43%
August 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	280	56%
August 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	37	19%
August 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
August 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
August 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	120	36%
August 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	99	34%
August 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	28	<30
August 2024	Banking and Payments	Savings	Savings	<10
August 2024	Banking and Payments	Savings	Savings Certificates or Bonds	20	<30
August 2024	Being categorised	Being categorised	Being categorised		<30
August 2024	Consumer Credit	Being categorised	Being categorised	<10
August 2024	Consumer Credit	Credit Services	Credit Broking	16	<30
August 2024	Consumer Credit	Credit Services	Credit Records	61	<30
August 2024	Consumer Credit	Debt Services	Debt Adjusting	<10
August 2024	Consumer Credit	Debt Services	Debt Collection	117	42%
August 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
August 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	279	29%
August 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	1,119	22%
August 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	21	<30
August 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
August 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	3,233	26%
August 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	<10	<30
August 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
August 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	179	35%
August 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	<10	<30
August 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	125	<30
August 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	534	43%
August 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	49	<30
August 2024	Consumer Credit	Loans	Guarantor Loans	19	<30
August 2024	Consumer Credit	Loans	Home Credit	<10	<30
August 2024	Consumer Credit	Loans	Loans	<10
August 2024	Consumer Credit	Loans	Logbook Loans	<10
August 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
August 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
August 2024	Consumer Credit	Loans	Personal Loans	548	33%
August 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	56	34%
August 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	35	<30
August 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
August 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	32	<30
August 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
August 2024	Insurance	Animal Insurance	Pet Insurance	194	33%
August 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	24	<30
August 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	587	40%
August 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	132	37%
August 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	113	30%
August 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	97	32%
August 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	80	48%
August 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	23	<30
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	<10	<30
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	66	11%
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
August 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
August 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	46	12%
August 2024	Insurance	Life and Critical Illness Cover	Family Income Plan		<30
August 2024	Insurance	Life and Critical Illness Cover	Life and Critical Illness Cover	<10
August 2024	Insurance	Life and Critical Illness Cover	Term Assurance	62	21%
August 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	25	<30
August 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	64	53%
August 2024	Insurance	Medical Insurance	Income Protection Insurance	67	20%
August 2024	Insurance	Medical Insurance	Long Term Care Insurance		<30
August 2024	Insurance	Medical Insurance	Personal Accident Insurance	10	<30
August 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	138	28%
August 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,116	44%
August 2024	Insurance	Motor Insurance	Caravan Insurance	24	<30
August 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	98	44%
August 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	18	<30
August 2024	Insurance	Motor Insurance	Motor Insurance	<10
August 2024	Insurance	Motor Insurance	Motor Warranties	38	<30
August 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	84	43%
August 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
August 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	46	32%
August 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
August 2024	Insurance	Personal Belongings Insurance (Standalone)	Military Kit Insurance	<10
August 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	80	19%
August 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
August 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Business Loan)		<30
August 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)	<10
August 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10
August 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
August 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	<10	<30
August 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
August 2024	Insurance	Travel Insurance Cover	Travel Insurance	276	45%
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	<10	<30
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10	<30
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	25
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10
August 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	33	35%
August 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	<10	<30
August 2024	Investments	Derivatives	CFDs (Contracts for Difference)	22	24%
August 2024	Investments	Derivatives	Rolling Spot Forex		<30
August 2024	Investments	Derivatives	Spread Betting	<10	<30
August 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
August 2024	Investments	Endowments	Endowment Plans (With-profits)	10	<30
August 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	10	<30
August 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10
August 2024	Investments	Investment Funds	Exchange Traded Funds	<10
August 2024	Investments	Investment Funds	Investment Funds	<10
August 2024	Investments	Investment Funds	Investment Trusts	17	<30
August 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
August 2024	Investments	Investment Funds	Unit Trusts	<10	<30
August 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10
August 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
August 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10	<30
August 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	173	36%
August 2024	Investments	Mixed Investment Portfolios	Advisory Service	18	69%
August 2024	Investments	Mixed Investment Portfolios	Discretionary Service	10	<30
August 2024	Investments	Mixed Investment Portfolios	Mixed Investment Portfolios	<10
August 2024	Investments	Non-mainstream Investments	Business Relief	<10	<30
August 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
August 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10
August 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10
August 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
August 2024	Investments	Stocks and Shares	Registrar Services	<10	<30
August 2024	Investments	Stocks and Shares	Share Dealings	68	22%
August 2024	Investments	Stocks and Shares	Stocks and Shares	<10
August 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
August 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	48	33%
August 2024	Mortgages	Equity Release	Home Reversion Plans	<10	<30
August 2024	Mortgages	Equity Release	Lifetime Mortgage	12	<30
August 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
August 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
August 2024	Mortgages	Residential Mortgages	First Charge Mortgage	427	37%
August 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	17	<30
August 2024	Mortgages	Residential Mortgages	Residential Mortgages	<10
August 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	45	<30
August 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10
August 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
August 2024	Pensions and Annuities	Annuities	Conventional Annuities	40	50%
August 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
August 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	30	<30
August 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)		<30
August 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)		<30
August 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)		<30
August 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages	<10
August 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	378	48%
August 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
August 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
August 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
August 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
August 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	15	<30
August 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
August 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	16	<30
August 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
August 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	59	52%
August 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	<10	89%
September 2024	Banking and Payments	Banking Services	Banking Services	<10
September 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
September 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
September 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
September 2024	Banking and Payments	Banking Services	International Transfers	31	<30
September 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
September 2024	Banking and Payments	Being categorised	Being categorised	<10
September 2024	Banking and Payments	Business Banking	Business Current Accounts	305	44%
September 2024	Banking and Payments	Business Banking	Business Overdrafts	15	<30
September 2024	Banking and Payments	Business Banking	Merchant Services	47	33%
September 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	35	22%
September 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	29	<30
September 2024	Banking and Payments	Business Lending	Commercial Mortgages	14	<30
September 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)		<30
September 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
September 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	14	<30
September 2024	Banking and Payments	Credit Card Accounts	Credit Cards	9,620	25%
September 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
September 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	715	31%
September 2024	Banking and Payments	Payment Services	Money Remittance	15	<30
September 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10	<30
September 2024	Banking and Payments	Payment Services	Payment Instruments	18	<30
September 2024	Banking and Payments	Payment Services	Payment Services	<10
September 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
September 2024	Banking and Payments	Personal Bank Accounts	Cheques	13	<30
September 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,984	34%
September 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	151	37%
September 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	25	<30
September 2024	Banking and Payments	Personal Bank Accounts	Online Banking	35	20%
September 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	235	51%
September 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	34	<30
September 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
September 2024	Banking and Payments	Personal Bank Accounts	Standing Orders		<30
September 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	101	42%
September 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	127	33%
September 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	27	<30
September 2024	Banking and Payments	Savings	Savings	<10
September 2024	Banking and Payments	Savings	Savings Certificates or Bonds	18	<30
September 2024	Being categorised	Being categorised	Being categorised	<10	<30
September 2024	Consumer Credit	Credit Services	Credit Broking	<10	<30
September 2024	Consumer Credit	Credit Services	Credit Records	44	25%
September 2024	Consumer Credit	Debt Services	Debt Adjusting	<10
September 2024	Consumer Credit	Debt Services	Debt Collection	97	19%
September 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
September 2024	Consumer Credit	Debt Services	Debt Services	<10
September 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	359	25%
September 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	787	29%
September 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	<10	<30
September 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	<10
September 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	3,670	34%
September 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	<10	<30
September 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
September 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	154	34%
September 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	12	<30
September 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	293	<30
September 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	901	40%
September 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	39	<30
September 2024	Consumer Credit	Loans	Guarantor Loans	16	<30
September 2024	Consumer Credit	Loans	Home Credit	<10
September 2024	Consumer Credit	Loans	Loans	<10
September 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
September 2024	Consumer Credit	Loans	Pawnbroking	<10
September 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
September 2024	Consumer Credit	Loans	Personal Loans	524	32%
September 2024	Consumer Credit	Loans	Secured Lending (Not on land)	<10
September 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	83	27%
September 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	36	<30
September 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
September 2024	Funeral Planning Services	Funeral Plans	Funeral Plans	<10
September 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	27	38%
September 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
September 2024	Insurance	Animal Insurance	Pet Insurance	186	42%
September 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	36	<30
September 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	546	42%
September 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	132	37%
September 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	133	36%
September 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	71	38%
September 2024	Insurance	Household and Commercial Property Insurance	Household and Commercial Property Insurance	<10
September 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	82	35%
September 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	41	<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance		<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	10	<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	75	26%
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10	<30
September 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Tax Liability Insurance	<10
September 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	41	24%
September 2024	Insurance	Life and Critical Illness Cover	Family Income Plan	<10
September 2024	Insurance	Life and Critical Illness Cover	Term Assurance	72	28%
September 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	22	<30
September 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	57	52%
September 2024	Insurance	Medical Insurance	Income Protection Insurance	55	24%
September 2024	Insurance	Medical Insurance	Personal Accident Insurance	11	<30
September 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	127	23%
September 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,028	44%
September 2024	Insurance	Motor Insurance	Caravan Insurance	17	<30
September 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	125	48%
September 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	39	<30
September 2024	Insurance	Motor Insurance	Motor Insurance	<10
September 2024	Insurance	Motor Insurance	Motor Warranties	41	<30
September 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	68	31%
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	46	41%
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance		<30
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	71	23%
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance	<10
September 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance	<10	<30
September 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
September 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	<10	<30
September 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
September 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Store Card)	<10	<30
September 2024	Insurance	Travel Insurance Cover	Travel Insurance	298	41%
September 2024	Insurance	Travel Insurance Cover	Travel Insurance Cover	<10
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Fixed Rate Bonds	<10	<30
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10	<30
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	23	<30
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10
September 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	18	<30
September 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	<10	<30
September 2024	Investments	Derivatives	CFDs (Contracts for Difference)	14	<30
September 2024	Investments	Derivatives	Interest Rate Hedge	<10	<30
September 2024	Investments	Derivatives	Spread Betting	<10	<30
September 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
September 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
September 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	10	<30
September 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
September 2024	Investments	Investment Funds	Exchange Traded Funds		<30
September 2024	Investments	Investment Funds	Investment Trusts	14	<30
September 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
September 2024	Investments	Investment Funds	Unit Trusts	<10	<30
September 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10
September 2024	Investments	ISAs and PEPs	ISAs and PEPs	<10
September 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
September 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	137	47%
September 2024	Investments	Mixed Investment Portfolios	Advisory Service	33	37%
September 2024	Investments	Mixed Investment Portfolios	Discretionary Service	11	<30
September 2024	Investments	Non-mainstream Investments	Business Relief	<10	<30
September 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
September 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
September 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10
September 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10
September 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
September 2024	Investments	Stocks and Shares	Registrar Services	<10
September 2024	Investments	Stocks and Shares	Share Dealings	52	33%
September 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	57	30%
September 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgages	<10
September 2024	Mortgages	Equity Release	Lifetime Mortgage	15	<30
September 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
September 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
September 2024	Mortgages	Residential Mortgages	First Charge Mortgage	406	31%
September 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	19	<30
September 2024	Mortgages	Residential Mortgages	Residential Mortgages	<10
September 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	32	<30
September 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10
September 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
September 2024	Pensions and Annuities	Annuities	Annuities	<10
September 2024	Pensions and Annuities	Annuities	Conventional Annuities	25	24%
September 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
September 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	11	<30
September 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
September 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
September 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
September 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
September 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
September 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance		<30
September 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	426	44%
September 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
September 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
September 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
September 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
September 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	19	<30
September 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
September 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	12	<30
September 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
September 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	52	39%
September 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	11	86%
October 2024	Banking and Payments	Banking Services	Banking Services	<10
October 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
October 2024	Banking and Payments	Banking Services	Executorships or Trusteeships	<10	<30
October 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
October 2024	Banking and Payments	Banking Services	International Transfers	39	32%
October 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
October 2024	Banking and Payments	Being categorised	Being categorised	<10
October 2024	Banking and Payments	Business Banking	Business Banking	<10
October 2024	Banking and Payments	Business Banking	Business Current Accounts	369	40%
October 2024	Banking and Payments	Business Banking	Business Overdrafts	18	<30
October 2024	Banking and Payments	Business Banking	Merchant Services	82	41%
October 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	37	22%
October 2024	Banking and Payments	Business Lending	Business Lending	<10
October 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	22	<30
October 2024	Banking and Payments	Business Lending	Commercial Mortgages	19	<30
October 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10
October 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
October 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	15	<30
October 2024	Banking and Payments	Credit Card Accounts	Credit Cards	4,616	25%
October 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
October 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	900	30%
October 2024	Banking and Payments	Payment Services	Money Remittance	16	<30
October 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10
October 2024	Banking and Payments	Payment Services	Payment Instruments	11	<30
October 2024	Banking and Payments	Payment Services	Payment Services	<10
October 2024	Banking and Payments	Payment Services	Payments Charged to Mobile Phone Bill	<10
October 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
October 2024	Banking and Payments	Personal Bank Accounts	Cheques	24	<30
October 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	3,366	32%
October 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	191	29%
October 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	35	<30
October 2024	Banking and Payments	Personal Bank Accounts	Online Banking	49	36%
October 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	291	44%
October 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	42	<30
October 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	11
October 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10	<30
October 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	126	36%
October 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	146	36%
October 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	27	50%
October 2024	Banking and Payments	Savings	Savings Certificates or Bonds	15	53%
October 2024	Being categorised	Being categorised	Being categorised	<10
October 2024	Consumer Credit	Being categorised	Being categorised	<10
October 2024	Consumer Credit	Credit Services	Credit Broking	15	<30
October 2024	Consumer Credit	Credit Services	Credit Records	74	41%
October 2024	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
October 2024	Consumer Credit	Debt Services	Debt Collection	134	34%
October 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
October 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	242	36%
October 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	499	24%
October 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	23	<30
October 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	28
October 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	3,409	35%
October 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	14	<30
October 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	<10	<30
October 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	217	32%
October 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	10	<30
October 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	146	<30
October 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	683	49%
October 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	51	<30
October 2024	Consumer Credit	Loans	Guarantor Loans	16	<30
October 2024	Consumer Credit	Loans	Home Credit	<10
October 2024	Consumer Credit	Loans	Logbook Loans	<10
October 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
October 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
October 2024	Consumer Credit	Loans	Personal Loans	622	35%
October 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	71	32%
October 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	32	<30
October 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	17	<30
October 2024	Funeral Planning Services	Funeral Plans	Funeral Plans	<10
October 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	25	<30
October 2024	Insurance	Animal Insurance	Animal Insurance	<10
October 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
October 2024	Insurance	Animal Insurance	Pet Insurance	257	41%
October 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	58	<30
October 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	727	43%
October 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	160	53%
October 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	186	34%
October 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	139	44%
October 2024	Insurance	Household and Commercial Property Insurance	Household and Commercial Property Insurance	<10
October 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	105	33%
October 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	48	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	18	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses and Monetary Loss Insurance	<10
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	101	24%
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	12	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
October 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10
October 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	57	25%
October 2024	Insurance	Life and Critical Illness Cover	Life and Critical Illness Cover	<10
October 2024	Insurance	Life and Critical Illness Cover	Term Assurance	92	19%
October 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	42	<30
October 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	62	39%
October 2024	Insurance	Medical Insurance	Income Protection Insurance	91	25%
October 2024	Insurance	Medical Insurance	Long Term Care Insurance		<30
October 2024	Insurance	Medical Insurance	Medical Insurance	<10
October 2024	Insurance	Medical Insurance	Personal Accident Insurance	11	<30
October 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	206	27%
October 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,421	43%
October 2024	Insurance	Motor Insurance	Caravan Insurance	15	<30
October 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	162	46%
October 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	46	<30
October 2024	Insurance	Motor Insurance	Motor Insurance	<10
October 2024	Insurance	Motor Insurance	Motor Warranties	55	<30
October 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	109	41%
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	10	<30
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	48	34%
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance		<30
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Military Kit Insurance		<30
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	101	24%
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance	<10
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Personal Belongings Insurance (Standalone)	<10
October 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
October 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
October 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
October 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	11	<30
October 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Overdraft)		<30
October 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10
October 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Secured Loan - not a mortgage)	<10
October 2024	Insurance	Travel Insurance Cover	Travel Insurance	456	35%
October 2024	Insurance	Travel Insurance Cover	Travel Insurance Cover	<10
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	16	<30
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
October 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	35	<30
October 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	16	<30
October 2024	Investments	Derivatives	CFDs (Contracts for Difference)	20	<30
October 2024	Investments	Derivatives	Spread Betting	<10	<30
October 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
October 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
October 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
October 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
October 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
October 2024	Investments	Investment Funds	Investment Funds	<10
October 2024	Investments	Investment Funds	Investment Trusts	20	<30
October 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
October 2024	Investments	Investment Funds	Unit Trusts	12	<30
October 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10
October 2024	Investments	ISAs and PEPs	ISAs and PEPs	<10
October 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
October 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10
October 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	178	42%
October 2024	Investments	Mixed Investment Portfolios	Advisory Service	33	33%
October 2024	Investments	Mixed Investment Portfolios	Discretionary Service	<10	<30
October 2024	Investments	Mixed Investment Portfolios	Mixed Investment Portfolios	<10
October 2024	Investments	Non-mainstream Investments	Business Relief	<10
October 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
October 2024	Investments	Non-mainstream Investments	Direct Property Investments	<10
October 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
October 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
October 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)		<30
October 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
October 2024	Investments	Stocks and Shares	Registrar Services	<10
October 2024	Investments	Stocks and Shares	Share Dealings	61	30%
October 2024	Investments	Stocks and Shares	Stocks and Shares	<10
October 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
October 2024	Investments	Structured Investments	SCARPs (Structured Capital at Risk Products)		<30
October 2024	Mortgages	Being categorised	Being categorised	<10
October 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	89	29%
October 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgages	<10
October 2024	Mortgages	Equity Release	Lifetime Mortgage	33	<30
October 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
October 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
October 2024	Mortgages	Residential Mortgages	First Charge Mortgage	539	29%
October 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	29	<30
October 2024	Mortgages	Residential Mortgages	Residential Mortgages	<10
October 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	46	<30
October 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
October 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
October 2024	Pensions and Annuities	Annuities	Conventional Annuities	41	50%
October 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
October 2024	Pensions and Annuities	Being categorised	Being categorised	<10
October 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	28	<30
October 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
October 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)		<30
October 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
October 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
October 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages	<10
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Term Assurance	<10	<30
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	490	40%
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)		<30
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
October 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)		<30
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	33	<30
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Family Pension Trusts	<10
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	23	<30
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	<10
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	70	44%
October 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	<10	95%
November 2024	Banking and Payments	Banking Services	Banking Services	<10
November 2024	Banking and Payments	Banking Services	CHAPS Payments	<10
November 2024	Banking and Payments	Banking Services	Executorships or Trusteeships		<30
November 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
November 2024	Banking and Payments	Banking Services	International Transfers	21	<30
November 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
November 2024	Banking and Payments	Being categorised	Being categorised	<10
November 2024	Banking and Payments	Business Banking	Business Banking	<10
November 2024	Banking and Payments	Business Banking	Business Current Accounts	302	39%
November 2024	Banking and Payments	Business Banking	Business Overdrafts	26	<30
November 2024	Banking and Payments	Business Banking	Merchant Services	48	32%
November 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	22	38%
November 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	29	<30
November 2024	Banking and Payments	Business Lending	Commercial Mortgages	11	<30
November 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
November 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10
November 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	14	<30
November 2024	Banking and Payments	Credit Card Accounts	Credit Card Accounts	<10
November 2024	Banking and Payments	Credit Card Accounts	Credit Cards	4,329	26%
November 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	755	32%
November 2024	Banking and Payments	Payment Services	Money Remittance	12	<30
November 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10
November 2024	Banking and Payments	Payment Services	Payment Instruments	14	<30
November 2024	Banking and Payments	Payment Services	Payment Services	<10
November 2024	Banking and Payments	Payment Services	Pre-paid Cards	<10	<30
November 2024	Banking and Payments	Personal Bank Accounts	Cheques	28	<30
November 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,993	32%
November 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	189	33%
November 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	31	<30
November 2024	Banking and Payments	Personal Bank Accounts	Online Banking	50	<30
November 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	239	47%
November 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	28	<30
November 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	<10
November 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10
November 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	134	30%
November 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	112	35%
November 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	29	<30
November 2024	Banking and Payments	Savings	Savings	<10
November 2024	Banking and Payments	Savings	Savings Certificates or Bonds	21	<30
November 2024	Being categorised	Being categorised	Being categorised	<10	<30
November 2024	Consumer Credit	Credit Services	Credit Broking	13	<30
November 2024	Consumer Credit	Credit Services	Credit Records	69	30%
November 2024	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
November 2024	Consumer Credit	Debt Services	Debt Collection	125	28%
November 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	10	<30
November 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	183	28%
November 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	586	30%
November 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	20	<30
November 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	109
November 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	3,031	37%
November 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	17	<30
November 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	14	<30
November 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	166	29%
November 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	17	<30
November 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	38	<30
November 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	427	45%
November 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	49	<30
November 2024	Consumer Credit	Loans	Guarantor Loans	12	<30
November 2024	Consumer Credit	Loans	Home Credit		<30
November 2024	Consumer Credit	Loans	Logbook Loans	<10
November 2024	Consumer Credit	Loans	Pawnbroking	<10	<30
November 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)	<10	<30
November 2024	Consumer Credit	Loans	Personal Loans	987	30%
November 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	95	20%
November 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	57	<30
November 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	24	<30
November 2024	Funeral Planning Services	Funeral Plans	Funeral Plans	<10
November 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	20	<30
November 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
November 2024	Insurance	Animal Insurance	Pet Insurance	223	35%
November 2024	Insurance	Being categorised	Being categorised	<10
November 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	30	42%
November 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	588	42%
November 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	109	41%
November 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	135	28%
November 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	125	45%
November 2024	Insurance	Household and Commercial Property Insurance	Household and Commercial Property Insurance	11
November 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	93	34%
November 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	26	<30
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	11	<30
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance	<10	<30
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses and Monetary Loss Insurance	<10
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	72	16%
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	<10	<30
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
November 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)	<10
November 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	52	19%
November 2024	Insurance	Life and Critical Illness Cover	Life and Critical Illness Cover	<10
November 2024	Insurance	Life and Critical Illness Cover	Term Assurance	62	24%
November 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	32	<30
November 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	46	36%
November 2024	Insurance	Medical Insurance	Income Protection Insurance	54	19%
November 2024	Insurance	Medical Insurance	Long Term Care Insurance	<10
November 2024	Insurance	Medical Insurance	Medical Insurance	<10
November 2024	Insurance	Medical Insurance	Personal Accident Insurance	13	<30
November 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	206	26%
November 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	1,298	42%
November 2024	Insurance	Motor Insurance	Caravan Insurance	18	<30
November 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	86	51%
November 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	36	<30
November 2024	Insurance	Motor Insurance	Motor Insurance	<10
November 2024	Insurance	Motor Insurance	Motor Warranties	43	50%
November 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	86	42%
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10	<30
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	48	<30
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	90	30%
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Personal Belongings Insurance (Standalone)	<10
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10	<30
November 2024	Insurance	Personal Belongings Insurance (Standalone)	Workman's Tools Insurance		<30
November 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Catalogue Shopping)	<10
November 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10
November 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	<10	<30
November 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Payment Protection Insurance)	<10
November 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10	<30
November 2024	Insurance	Travel Insurance Cover	Travel Insurance	372	35%
November 2024	Insurance	Travel Insurance Cover	Travel Insurance Cover	<10
November 2024	Investments	Being categorised	Being categorised	<10
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	<10	<30
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds	<10	<30
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds	<10	<30
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	13	<30
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10
November 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	23	<30
November 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	19	<30
November 2024	Investments	Derivatives	CFDs (Contracts for Difference)	18	<30
November 2024	Investments	Derivatives	Rolling Spot Forex	<10
November 2024	Investments	Derivatives	Spread Betting	<10	<30
November 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
November 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
November 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
November 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
November 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
November 2024	Investments	Investment Funds	Investment Funds	<10
November 2024	Investments	Investment Funds	Investment Trusts	15	<30
November 2024	Investments	Investment Funds	Non-Structured Periodically Guaranteed Funds	<10
November 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
November 2024	Investments	Investment Funds	Unit Trusts	<10	<30
November 2024	Investments	ISAs and PEPs	Innovative Finance ISA		<30
November 2024	Investments	ISAs and PEPs	ISAs and PEPs	<10
November 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10	<30
November 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10
November 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	140	50%
November 2024	Investments	Mixed Investment Portfolios	Advisory Service	35	<30
November 2024	Investments	Mixed Investment Portfolios	Discretionary Service	<10	<30
November 2024	Investments	Mixed Investment Portfolios	Mixed Investment Portfolios	<10
November 2024	Investments	Non-mainstream Investments	Business Relief		<30
November 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
November 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)	<10	<30
November 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
November 2024	Investments	Non-mainstream Investments	UCIS (Unregulated Collective Investment Scheme)	<10
November 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
November 2024	Investments	Stocks and Shares	Share Dealings	43	25%
November 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
November 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	70	33%
November 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgages	<10
November 2024	Mortgages	Equity Release	Equity Release	<10
November 2024	Mortgages	Equity Release	Home Reversion Plans	<10
November 2024	Mortgages	Equity Release	Lifetime Mortgage	29	<30
November 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10	<30
November 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
November 2024	Mortgages	Residential Mortgages	First Charge Mortgage	401	36%
November 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	24	<30
November 2024	Mortgages	Residential Mortgages	Residential Mortgages	<10
November 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	35	56%
November 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
November 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
November 2024	Pensions and Annuities	Annuities	Annuities	<10
November 2024	Pensions and Annuities	Annuities	Conventional Annuities	33	49%
November 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities	<10	<30
November 2024	Pensions and Annuities	Being categorised	Being categorised	<10
November 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	24	<30
November 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
November 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10
November 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	<10	<30
November 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
November 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	428	38%
November 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
November 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
November 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
November 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	27	<30
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10	<30
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Family Pension Trusts	<10
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	18	<30
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	12
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	55	46%
November 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	10	95%
December 2024	Banking and Payments	Banking Services	Banking Services	<10
December 2024	Banking and Payments	Banking Services	CHAPS Payments	<10	<30
December 2024	Banking and Payments	Banking Services	Foreign Currency	<10	<30
December 2024	Banking and Payments	Banking Services	International Transfers	30	<30
December 2024	Banking and Payments	Banking Services	Safe Custody	<10	<30
December 2024	Banking and Payments	Being categorised	Being categorised	<10
December 2024	Banking and Payments	Business Banking	Business Current Accounts	321	36%
December 2024	Banking and Payments	Business Banking	Business Overdrafts	20	<30
December 2024	Banking and Payments	Business Banking	Merchant Services	77	48%
December 2024	Banking and Payments	Business Lending	Bounce Back Loans (BBLS)	25	<30
December 2024	Banking and Payments	Business Lending	Business Loans (Not secured on land)	27	<30
December 2024	Banking and Payments	Business Lending	Commercial Mortgages	14	<30
December 2024	Banking and Payments	Business Lending	Coronavirus Business Interruption Loans (CBILS)	<10	<30
December 2024	Banking and Payments	Business Lending	Recovery Loans (RLS)	<10	<30
December 2024	Banking and Payments	Credit Card Accounts	Balance Transfers	12	<30
December 2024	Banking and Payments	Credit Card Accounts	Credit Cards	2,012	25%
December 2024	Banking and Payments	Payment Services	Account Information Services (Open Banking)	<10	<30
December 2024	Banking and Payments	Payment Services	Electronic Money (e-money)	579	29%
December 2024	Banking and Payments	Payment Services	Money Remittance	<10	<30
December 2024	Banking and Payments	Payment Services	Payment Initiation Services (Open Banking)	<10
December 2024	Banking and Payments	Payment Services	Payment Instruments	12	<30
December 2024	Banking and Payments	Payment Services	Payment Services	<10
December 2024	Banking and Payments	Payment Services	Payments Charged to Mobile Phone Bill	<10
December 2024	Banking and Payments	Payment Services	Pre-paid Cards	12	<30
December 2024	Banking and Payments	Personal Bank Accounts	Cheques	15	<30
December 2024	Banking and Payments	Personal Bank Accounts	Current Accounts	2,471	32%
December 2024	Banking and Payments	Personal Bank Accounts	Debit Cards	120	32%
December 2024	Banking and Payments	Personal Bank Accounts	Direct Debits	17	<30
December 2024	Banking and Payments	Personal Bank Accounts	Online Banking	32	28%
December 2024	Banking and Payments	Personal Bank Accounts	Overdrafts	142	49%
December 2024	Banking and Payments	Personal Bank Accounts	Packaged Bank Accounts	33	<30
December 2024	Banking and Payments	Personal Bank Accounts	Personal Bank Accounts	13
December 2024	Banking and Payments	Personal Bank Accounts	Standing Orders	<10
December 2024	Banking and Payments	Savings	Cash ISAs (including cash lifetime ISAs and help to buy ISAs)	99	35%
December 2024	Banking and Payments	Savings	Deposits and Savings Accounts (excluding Cash ISAs)	90	37%
December 2024	Banking and Payments	Savings	Premium Bonds (NS&I only)	25	<30
December 2024	Banking and Payments	Savings	Savings	<10
December 2024	Banking and Payments	Savings	Savings Certificates or Bonds	26	<30
December 2024	Being categorised	Being categorised	Being categorised	<10
December 2024	Consumer Credit	Credit Services	Credit Broking	<10	<30
December 2024	Consumer Credit	Credit Services	Credit Records	72	44%
December 2024	Consumer Credit	Debt Services	Debt Adjusting	<10	<30
December 2024	Consumer Credit	Debt Services	Debt Collection	84	17%
December 2024	Consumer Credit	Debt Services	Debt Counselling (inc. Debt Management Plans)	<10	<30
December 2024	Consumer Credit	Finance Linked to Goods and Services	Catalogue Shopping	150	26%
December 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Motor)	1,617	32%
December 2024	Consumer Credit	Finance Linked to Goods and Services	Conditional Sale (Non-motor)	19	<30
December 2024	Consumer Credit	Finance Linked to Goods and Services	Finance Linked to Goods and Services	119
December 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Motor)	9,516	35%
December 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Non-motor, non-rent to own)	14	<30
December 2024	Consumer Credit	Finance Linked to Goods and Services	Hire Purchase (Rent to own)	12	<30
December 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Motor)	131	28%
December 2024	Consumer Credit	Finance Linked to Goods and Services	Hiring, Leasing or Renting (Non-motor)	<10	<30
December 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Motor)	33	<30
December 2024	Consumer Credit	Finance Linked to Goods and Services	Point of Sale Loans (Non-motor)	311	49%
December 2024	Consumer Credit	Finance Linked to Goods and Services	Store Card Accounts	30	<30
December 2024	Consumer Credit	Loans	Guarantor Loans	10	<30
December 2024	Consumer Credit	Loans	Home Credit	<10	<30
December 2024	Consumer Credit	Loans	Logbook Loans	<10	<30
December 2024	Consumer Credit	Loans	Pawnbroking	<10
December 2024	Consumer Credit	Loans	Peer to peer lending (Borrowing money)		<30
December 2024	Consumer Credit	Loans	Personal Loans	586	25%
December 2024	Consumer Credit	Loans	Short Term Lending (Instalment Loans)	53	18%
December 2024	Consumer Credit	Loans	Short Term Lending (Payday Loans)	63	<30
December 2024	Consumer Credit	Loans	Short Term Lending (Running Account Credit)	<10	<30
December 2024	Funeral Planning Services	Funeral Plans	Pre-paid Funeral Plans	13	<30
December 2024	Insurance	Animal Insurance	Animal Insurance	<10
December 2024	Insurance	Animal Insurance	Horse Insurance	<10	<30
December 2024	Insurance	Animal Insurance	Pet Insurance	148	45%
December 2024	Insurance	Being categorised	Being categorised	<10
December 2024	Insurance	Household and Commercial Property Insurance	Building Guarantees	26	64%
December 2024	Insurance	Household and Commercial Property Insurance	Buildings Insurance	446	38%
December 2024	Insurance	Household and Commercial Property Insurance	Commercial Property Insurance	89	47%
December 2024	Insurance	Household and Commercial Property Insurance	Contents Insurance	132	33%
December 2024	Insurance	Household and Commercial Property Insurance	Home Emergency Insurance	89	36%
December 2024	Insurance	Household and Commercial Property Insurance	Household and Commercial Property Insurance	10
December 2024	Insurance	Household and Commercial Property Insurance	Household Warranties	50	27%
December 2024	Insurance	Household and Commercial Property Insurance	Marine Insurance	<10	<30
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Business Protection Insurance	29	<30
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Card Protection Insurance	<10
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Commercial Legal Expenses Insurance	11	<30
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Covenant Indemnity Insurance		<30
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses and Monetary Loss Insurance	<10
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Legal Expenses Insurance	64	31%
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Rent Protection Insurance	10	<30
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Non-wedding insurance)	<10	<30
December 2024	Insurance	Legal Expenses and Monetary Loss Insurance	Special Event Insurance (Wedding insurance)		<30
December 2024	Insurance	Life and Critical Illness Cover	Critical Illness Cover	39	18%
December 2024	Insurance	Life and Critical Illness Cover	Life and Critical Illness Cover	10
December 2024	Insurance	Life and Critical Illness Cover	Term Assurance	55	23%
December 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Non-reviewable)	30	<30
December 2024	Insurance	Life and Critical Illness Cover	Whole of Life Assurance (Reviewable)	25	56%
December 2024	Insurance	Medical Insurance	Income Protection Insurance	56	26%
December 2024	Insurance	Medical Insurance	Long Term Care Insurance	<10
December 2024	Insurance	Medical Insurance	Medical Insurance	<10
December 2024	Insurance	Medical Insurance	Personal Accident Insurance	10	<30
December 2024	Insurance	Medical Insurance	Private Medical or Dental Insurance	136	22%
December 2024	Insurance	Motor Insurance	Car or Motorcycle Insurance	941	39%
December 2024	Insurance	Motor Insurance	Caravan Insurance	10	<30
December 2024	Insurance	Motor Insurance	Commercial Vehicle Insurance	66	49%
December 2024	Insurance	Motor Insurance	GAP (Guaranteed Asset Protection Insurance)	15	<30
December 2024	Insurance	Motor Insurance	Motor Insurance	<10
December 2024	Insurance	Motor Insurance	Motor Warranties	25	<30
December 2024	Insurance	Motor Insurance	Roadside Assistance Insurance	85	43%
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Bicycle Insurance	<10
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Gadget Insurance	48	<30
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Golf Equipment Insurance	<10
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Jewellery Insurance	<10	<30
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Military Kit Insurance		<30
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Mobile Phone Insurance	64	29%
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Musical Instrument Insurance		<30
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Personal Belongings Insurance (Standalone)	<10
December 2024	Insurance	Personal Belongings Insurance (Standalone)	Photography Equipment Insurance	<10
December 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Business Loan)	<10
December 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Credit Card)	<10	<30
December 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Hire Purchase)	<10	<30
December 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Mortgage)	<10	<30
December 2024	Insurance	PPI (Payment Protection Insurance)	PPI (Personal Loan)	<10
December 2024	Insurance	Travel Insurance Cover	Travel Insurance	251	36%
December 2024	Insurance	Travel Insurance Cover	Travel Insurance Cover	<10
December 2024	Investments	Being categorised	Being categorised	<10
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Bonds and Non-Deposit Savings Plans	<10
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Children's Savings Plans	10	<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Corporate Bonds		<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Long Term Care Bonds		<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Mini-bonds	<10	<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Offshore Bonds	<10	<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Treasury Bonds	<10	<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	Unit Linked Bonds	18	<30
December 2024	Investments	Bonds and Non-Deposit Savings Plans	With-Profits Bonds	11	<30
December 2024	Investments	Derivatives	CFDs (Contracts for Difference)	16	<30
December 2024	Investments	Derivatives	Rolling Spot Forex	<10
December 2024	Investments	Derivatives	Spread Betting	<10	<30
December 2024	Investments	Endowments	Endowment Plans (Unit Linked)	<10	<30
December 2024	Investments	Endowments	Endowment Plans (With-profits)	<10	<30
December 2024	Investments	Endowments	Mortgage Endowments (Unit Linked)	<10	<30
December 2024	Investments	Endowments	Mortgage Endowments (With-profits)	<10	<30
December 2024	Investments	Investment Funds	Exchange Traded Funds	<10	<30
December 2024	Investments	Investment Funds	Investment Funds	<10
December 2024	Investments	Investment Funds	Investment Trusts	24	<30
December 2024	Investments	Investment Funds	OEICs (Open-ended Investment Companies)	<10	<30
December 2024	Investments	Investment Funds	Unit Trusts	<10	<30
December 2024	Investments	ISAs and PEPs	Innovative Finance ISA	<10	<30
December 2024	Investments	ISAs and PEPs	ISAs and PEPs	<10
December 2024	Investments	ISAs and PEPs	Lifetime ISA (investment only)	<10
December 2024	Investments	ISAs and PEPs	PEPs (Personal Equity Plan)	<10	<30
December 2024	Investments	ISAs and PEPs	Stocks and Shares ISA	87	45%
December 2024	Investments	Mixed Investment Portfolios	Advisory Service	22	45%
December 2024	Investments	Mixed Investment Portfolios	Discretionary Service	<10	<30
December 2024	Investments	Mixed Investment Portfolios	Mixed Investment Portfolios	<10
December 2024	Investments	Non-mainstream Investments	Crowdfunding (investment-based)	<10	<30
December 2024	Investments	Non-mainstream Investments	EIS (Enterprise Investment Scheme)		<30
December 2024	Investments	Non-mainstream Investments	Peer to peer lending (Lending money)	<10	<30
December 2024	Investments	Stocks and Shares	Employee Share Scheme	<10	<30
December 2024	Investments	Stocks and Shares	Share Dealings	45	32%
December 2024	Investments	Structured Investments	Capital Protected Structured Products	<10	<30
December 2024	Investments	Structured Investments	SCARPs (Structured Capital at Risk Products)	<10
December 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgage (Consumer or Non-Consumer)	40	18%
December 2024	Mortgages	Buy-to-let Mortgages	Buy-to-let Mortgages	<10
December 2024	Mortgages	Equity Release	Equity Release	<10
December 2024	Mortgages	Equity Release	Lifetime Mortgage	26	<30
December 2024	Mortgages	Equity Release	Shared Appreciation Mortgage	<10
December 2024	Mortgages	Non-Mortgage Residential Finance	Non-Mortgage Residential Finance	<10
December 2024	Mortgages	Residential Mortgages	Bridging Loan	<10	<30
December 2024	Mortgages	Residential Mortgages	First Charge Mortgage	331	35%
December 2024	Mortgages	Residential Mortgages	Help to Buy and Shared Equity Loans	18	<30
December 2024	Mortgages	Residential Mortgages	Residential Mortgages	19
December 2024	Mortgages	Residential Mortgages	Second Charge Mortgage	17	<30
December 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	AVC (Additional Voluntary Contributions) provided by OPS	<10	<30
December 2024	Pensions and Annuities	Additional Voluntary Contributions including FSAVCs	FSAVC (Free Standing Additional Voluntary Contributions)	<10	<30
December 2024	Pensions and Annuities	Annuities	Annuities	<10
December 2024	Pensions and Annuities	Annuities	Conventional Annuities	27	<30
December 2024	Pensions and Annuities	Annuities	Enhanced or Impaired Life Annuities		<30
December 2024	Pensions and Annuities	Being categorised	Being categorised	<10
December 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Benefit Transfer (Not to SIPP)	25	<30
December 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Defined Contribution Transfer (Not to SIPP)	<10	<30
December 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	EPP (Executive Pension Plans)	<10	<30
December 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Occupational Pension Schemes (OPS)	<10
December 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	SSAS (Small Self Administered Schemes)	12	<30
December 2024	Pensions and Annuities	Occupational Pension Schemes (OPS)	Transfer between two OPS	<10	<30
December 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Pension Mortgages		<30
December 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Personal Pensions	316	42%
December 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Private Pensions (not SIPPs)	<10
December 2024	Pensions and Annuities	Private Pensions (not SIPPs)	QROPS (Qualifying Recognised Overseas Pension Scheme)	<10	<30
December 2024	Pensions and Annuities	Private Pensions (not SIPPs)	Section 32 Plans	<10	<30
December 2024	Pensions and Annuities	Private Pensions (not SIPPs)	SERPS (State Earnings Related Pensions Schemes)	<10	<30
December 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Defined Benefit Transfer (To SIPP)	19	<30
December 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Discretionary Fund Management (DFM)	<10
December 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Investment Platforms	<10	<30
December 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Self-Invested Personal Pensions (SIPPs)	22
December 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	Standard Investments	44	43%
December 2024	Pensions and Annuities	Self-Invested Personal Pensions (SIPPs)	UCIS and other Non-Standard Investments	10	90%
			Grand total	326,727	35%

These figures were updated on 19 December 2024. This update corrected an error in the date labels originally published on 27 November 2024.

15-month financial product complaints data – October 2023 to December 2024

xlsx (111 KB)

Our use of cookies