On this page, you can find out how we can adapt our service to meet your needs.
We are committed to ensuring that our service is accessible for all our customers.
When you contact us or use our service, we can provide information in different formats and adapt the way we communicate with you – depending on your needs.
For example, we can send out alternative formats of our complaint form, use Braille, large print, coloured paper or background, audio CDs and media files, and we can make and receive calls using Text Relay or our British Sign Language relay service.
If you need information from us, or from this website, in a different format, such as an audio recording, large print or braille, please email us or call our helpline on 0800 023 4567 with details of your case reference number – we’ll do our best to meet your needs.
You can also find out more about our approach to making reasonable adjustments in our reasonable adjustments policy.
