When you contact us or use our service, we can provide our complaint form and other information in different formats or languages, and adapt the way we communicate with you – depending on your needs.
On this page, you can find out how we can adapt our service to meet your needs.
Our service is for everyone who needs our help resolving financial disputes.
When you contact us or use our service, we can provide information in different formats and adapt the way we communicate with you – depending on your needs.
For example, we can send out alternative formats of our complaint form, use Braille, large print, coloured paper or background, audio CDs and media files, and we can make and receive calls using Text Relay or our British Sign Language relay service.
If you need information from us, or from this website, in a different format, such as an audio recording, large print or braille, please email us or call our helpline on 0800 023 4567 with details of your case reference number – we’ll do our best to meet your needs.
Find out more about how we can adapt our service to meet your needs in the information below. You can find out more about our approach to making reasonable adjustments in our reasonable adjustments policy.
