How our new digital portal will help our business customers
23 January 2025
As Business Connect is launched, our Director of Transformation, Michele Boyer-Chammard explains how it will benefit financial businesses.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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When things go wrong with a financial product in the holiday season
2 December 2024
On this page, you’ll discover how we can help if things don’t go to plan with a financial product or service over the holiday season.
If you’re facing issues with a financial business and you’re not happy with how they’ve handled things – we’re here to help.
Quarterly complaints data: Q2 2024/25
27 November 2024
View quarterly product complaints and services data about complaints received between July and September 2024.
Beware ‘ghost broker’ scams this Halloween
31 October 2024
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
Common myths about 'Section 75'
24 October 2024
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works.
Problems with wedding insurance?
17 October 2024
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
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