Quarterly complaints data: Q2 2024/25
27 November 2024
View quarterly product complaints and services data about complaints received between July and September 2024.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Beware ‘ghost broker’ scams this Halloween
31 October 2024
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
Common myths about 'Section 75'
24 October 2024
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works.
Problems with wedding insurance?
17 October 2024
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
Can small businesses use the Financial Ombudsman?
22 January 2024
You may be aware that the Financial Ombudsman Service resolves disputes between individual consumers and financial businesses. But did you know we can also consider complaints from small businesses and other small organisations?
Diversity and inclusion: how we talk about race at work
30 October 2023
To mark Black History Month, Karl Khan shares why diversity is important to the Financial Ombudsman Service and reflects on how we’re planning to become a more diverse and inclusive organisation.
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