For businesses
Insurance
We receive complaints from consumers about a range of insurance products. On this page you can find information about how we deal with these complaints.
Last updated:
18 October 2022
Our general approach to complaints about insurance
We deal with a wide range of insurance complaints. We look into the facts and circumstances of each individual complaint and take into account:
- the policy wording
- any relevant laws and regulations
- industry codes of conduct and best practice
- any relevant evidence like medical reports, photos and claims forms
Complaints we deal with
To find out more about how we approach specific types of complaints, choose the relevant area below:
More information for financial firms
- How we resolve complaints
- Before we get involved
- Time limits for businesses
- What to send us when we're dealing with a complaint about your firm
- Look at our complaints data
Businesses and consumer advisers can contact our Business Support Hub for information on how the we might look at a complaint, or for guidance on our rules and how we work. We also work with businesses and other organisations to help prevent complaints.
