For businesses

Home and buildings insurance

Last updated: 31 July 2023

Complaints we deal with

On this page you'll find information about how we approach complaints about home and buildings insurance.

To find out more about how we approach specific types of complaints, choose the relevant area below:

Accidental damage

Information for financial businesses about how we handle and resolve complaints about accidental damage to property.

Building warranties

Information for financial businesses on handling and resolving complaints about building warranties.

Damage to underground pipes

Information for financial businesses how we handle and resolve complaints about underground pipes.

Flood damage

Information for financial businesses on handling and resolving complaints about flood damage to a property.

Gradual damage

Information for financial businesses about how we deal with complaints about gradual damage complaint.

Home emergency insurance

Information for financial businesses on handling and resolving complaints about home emergency insurance.

Settling home insurance claims

Information for financial businesses about how we resolve complaints about settlement, replacements and repairs for buildings and contents.

Storm damage

Information for financial businesses about what to do when a customer is unhappy about a storm damage claim.

Subsidence and other types of ground movement

Information for financial businesses about how we handle and resolve complaints about subsidence claim.

Underinsurance in home insurance complaints

Information for financial businesses about how we handle cases when the customer is underinsured.

Unoccupied properties

Information for financial businesses about how we resolve complaints about unoccupied properties.

Business support and engagement

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

Information for consumers

If you’re a consumer looking for information on complaints about home and buildings insurance, you can read more about this on our dedicated information page for consumers or to make a complaint, find out more about how to complain.

Our use of cookies