Home and buildings insurance

On this page you'll find information about how we approach complaints about home and buildings insurance.

To find out more about how we approach specific types of complaints, choose the relevant area below:

• How we resolve complaints
• Before we get involved
• Time limits for businesses
• What to send us when we're dealing with a complaint about your firm
• Look at our complaints data

Businesses and consumer advisers can contact our Business Support Hub for information on how the we might look at a complaint, or for guidance on our rules and how we work. We also work with businesses and other organisations to help prevent complaints.

If you’re a consumer looking for information on complaints about home and buildings insurance, you can read more about this on our dedicated information page for consumers or to make a complaint, find out more about how to complain.