We share our knowledge and experience of handling financial disputes to help businesses resolve complaints fairly and effectively.
On this page you’ll find a list of the complaints we can look at by product and service type, with links to information about our approach.
We encourage businesses to consider our approach when handling complaints from customers.
It’s important for us to be consistent in the way we approach similar types of complaint, but we treat each complaint individually. Everyone’s personal and financial circumstances are different, so the outcome in one case won’t always be the same as in a similar-looking case.
As well as information about our approach to complaints, we also share information about our process and how we decide cases.
Complaints we deal with
Banking and payments
Credit and borrowing money
Fraud and scams
Investments
Mortgages
Pensions and annuities
Pre-paid funeral plans
Other complaints
Our jurisdiction to consider complaints
Our jurisdiction is determined by applying the Financial Conduct Authority's Dispute Resolution (DISP) rules to the facts of each individual complaint.
If a financial business thinks that a complaint falls outside of our jurisdiction, they should let us know as soon as possible and provide the relevant supporting documentation.
Information for consumers
If you're a customer of a financial business looking for information about how we can help you, you can find information about how to bring a complaint and complaints we can help with in the Consumer section of our site.
Find out more
Are you a small business?
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
Need help with a claims management dispute?
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.