Current opportunities

Go direct to our recruitment portal to view a list of current vacancies and apply for a role. Or find out more about our roles and what we offer in the sections below.

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Featured vacancies

  • Operational People Manager

    We’re looking for experienced professionals to join our team as Operational People Managers in our London and Edinburgh office.

    As an Operational People Manager, you’ll oversee a team of up to 20 technical professionals, coaching and developing them to achieve their highest potential. 

    Find out more about the role and how to applyRead more about the Operational People Manager role. 

  • Chief Operating Officer

    We're looking for a Chief Operating Officer to lead on the further development and implementation of our strategy. You'll collaborate cross-functionally to ensure that we offer excellent customer service and deliver operational excellence.

    As COO you will report directly to the Chief Executive and Chief Ombudsman and play a key role in our Executive team.

    Find out more about the role and apply

What we do

We resolve complaints that financial businesses and their customers haven’t been able to sort out themselves. Most of our staff – our investigators and our ombudsmen – investigate these complaints. They help to resolve a wide range of problems – whether someone’s having trouble with their bank account, struggling with payday loans, thinks an insurance payout isn’t fair, or is worried about their mortgage.

Meanwhile, our support teams – from finance, legal and communications to HR, facilities and IT – help us make sure we’re working effectively and sustainably. And every year we recruit apprentices into roles across the organisation.

Sign up to our newsletter to see some of the things that we’ve been working on.

Choosing a career with us

  • Join as an Apprentice

    Start your career with us. We are committed to attracting, developing, building and sharing expertise throughout the organisation, at every level. So we support and invest in training and continuing professional development.

    Read more about the apprenticeships we offer

  • Join us as an Investigator

    Investigators are the level-headed, confident people who sort out a wide range of financial services problems for our customers. They are the first people our customers speak to when they contact us. They are responsible, accountable, thoughtful and balanced, knowing their work and decisions make a difference and have a big impact on many consumers’ lives.

    Read more about our Investigator role

  • Join us as an Ombudsman Manager

    Ombudsman Managers are vital to our service. They have a dual role, they make sure everyone in a customer-facing team has the skills and abilities to investigate and respond to the complaints we receive. And they make the legally binding decisions on some of our most challenging and sensitive cases.

    Read more about our Ombudsman Manager role

What we offer

We offer comprehensive training, career development and flexible benefits to suit your lifestyle:

  • Everyone who joins us is well-supported from the outset.

    Find out more about the training and development we offer.

  • Other benefits include:

    • 25 days paid holiday, with the option to buy extra or sell days
    • travel insurance
    • childcare vouchers
    • technology scheme
    • cycle to work
    • Gourmet Society & Tastecard discounts
    • payroll charity giving 
    • virtual GP
    • dental cover
    • health assessments

  • Choose from a range of benefits:

    • private medical insurance
    • dental cover
    • employee assistance programme
    • generous pension
    • rental deposit loan
    • season ticket loan
    • critical illness cover
    • income protection
    • life assurance
    • personal accident cover
    • death in service pension

Life at the Financial Ombudsman

We treat people fairly and equally in everything we do – and that goes for the people who work for us too. 

We want you to develop your career with us, so we work hard to help you to balance life inside and outside work. Find out more about our culture, including diversity, inclusion and wellbeing at the service, and our approach to social responsibility and sustainability.


Find out what it’s like working here