Other complaints

For businesses

We often see complaints which aren't directly related to specific financial products. Find out more about how we can help, and what we can do to put things right.

Complaints we deal with

To find out more about other types of complaints we receive and how we can help, choose the relevant area below.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Power of attorney

How to handle complaints when someone’s lost their mental capacity.

Complaints involving economic and domestic abuse

Information for financial businesses about the complaints we see involving economic and domestic abuse, and our approach to resolving them.

Complaints about pre-paid funeral plans

From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you are dealing with a complaint about pre-paid funeral plans.

Complaints that involve gambling-related harm

Information for financial businesses about the complaints we see that involve gambling-related harm, and our approach to resolving them.

Complaints that involve discrimination

This page contains information for financial businesses about our general approach to complaints involving discrimination.

Business support and engagement

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

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