Motor insurance

For businesses

Last updated: 27 June 2023

Complaints we deal with

On this page you'll find information about how we approach complaints about motor insurance.

To find out more about how we approach specific types of complaints, choose the relevant area below:

Caravan and motorhome insurance

Information for financial businesses about how we approach complaints about caravan and motorhome insurance.

Credit hire and credit repair: non-fault claims

Information for financial businesses about how we can help with complaints about credit hire and credit repair: non-fault claims.

Fault claims and no-claims bonuses

Information for financial businesses about our approach in handling complaints about fault claims and no-claims bonuses.

GAP insurance

Information for financial businesses about our approach on resolving GAP insurance complaints.

Telematics (black box) vehicle insurance

Information for financial businesses on handling and resolving complaints about telematics (black box) vehicle insurance.

Vehicle breakdown cover

Information for financial businesses on handling and resolving complaints about vehicle breakdown cover.

Vehicle repairs

Information for financial businesses on resolving and handling complaints about vehicle repairs.

Vehicle theft

Information for financial businesses about our approach to dealing with complaints about vehicle theft.

Vehicle write-offs and valuations

Information for financial businesses about our approach to write-offs and valuations for cars, motorbikes and caravans.

Business support and engagement

As well as resolving disputes, we also work with businesses to help prevent complaints. Our work gives us an insight into how complaints arise and how they might be avoided in the future. Find out more about the ways we share our knowledge and experience.

Information for consumers

If you’re a consumer looking for information on complaints about motor insurance, you can read more about this on our dedicated information page for consumers or to make a complaint, find out more about how to complain.

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