Travel insurance

On this page you'll find information about how we approach complaints about travel insurance. 

To find out more about how we approach specific types of complaints, choose the relevant area below:

If you’re an insurer or broker and want to talk informally about a complaint you’ve received, you can speak to our Business Support Hub. Our Business Support Hub can give general information on how the ombudsman might look at a particular complaint. We also offer guidance on our rules and how we work.

Find out how to contact the Business Support Hub. 

• How we resolve complaints
• Before we get involved
• Time limits for businesses
• What to send us when we're dealing with a complaint about your firm
• Look at our complaints data

Businesses and consumer advisers can contact our Business Support Hub for information on how the we might look at a complaint, or for guidance on our rules and how we work. We also work with businesses and other organisations to help prevent complaints.

If you’re a consumer looking for information on complaints about travel insurance, you can read more about this on our dedicated page for consumer or to make a complaint, find out how to complain.