Find out how you can speak to us in another language, and how to request our complaint forms or consumer leaflet in another language.
If English isn’t your first language and you’d like to speak to us in another language, you can:
- contact us in your own language
- talk to us on the phone in your own language – call us on 0800 023 4567 and we’ll get an interpreter to speak to you
If English isn’t your first language
You can use the Recite Me accessibility toolbar to translate our website in a different language. It also offers a choice of other accessibility features such as screen reader and display options.
If English isn’t your first language and you need our online complaint form or our leaflet – which explains what we do, and how we help people resolve financial disputes – in a different language, call us on 0800 023 4567 or email us.
You can find a version of our consumer leaflet (PDF 315KB) in Welsh.
If you need us to make reasonable adjustments, you can find out more about our approach and examples of how we can help in our reasonable adjustments policy
You can find out more about how we use, store and process your personal information in our consumer privacy notice.
