A café owner felt there was no progress made by her bank in helping her open a "feeder" account with them, and felt that this delay was putting her business at risk.
What happened
A café owner was having issues opening a "feeder" bank account with her bank – she told us she'd been getting mixed messages and making no progress, despite already holding another account with them. She’d raised a complaint but not heard back. The prolonged closure of her café was putting her business at risk.
What we said
We quickly got in touch with the bank and asked them to take another look as we couldn’t see any good reason for the hold-up and could see the urgent need for the loan.
The bank duly sorted the issues and the account was opened a few days later. The café owner got back in touch with us to let us know she’d received the loan and that she thought this would help her business to continue.