1773 results
Filter by
An insurer cancels a consumer’s policy when it finds that stolen items were underinsured
Decisions and case studies / Case studies
Fiona and Eleanor complains when their insurer refused to pay because of underinsuring.
Published 28/03/2025 Last updated 28/03/2025
Complaints about credit, loans or debt
Data and insight / Our insight
Find out more about the types of complaint we’ve seen about credit and debt and how we can help if you have a complaint about your lender.
Published 14/03/2025 Last updated 14/03/2025
Retired couple advised to invest in high-risk funds despite low-risk needs
Decisions and case studies / Case studies
Andrew and Amelia were looking to top up their pension before retiring trusted the guidance of their financial adviser. But when the investment lost value, they called on us.
Published 28/03/2025 Last updated 28/03/2025
Mortgages
For businesses / Complaints we deal with
Do you handle mortgage complaints for the customers of a lender or mortgage broker?
Published 07/03/2019 Last updated 26/03/2025
Customer complains he was wrongly advised to invest in high-risk funds
Decisions and case studies / Case studies
An investor, Bill, classed as ‘adventurous’ complained to us when funds didn’t perform well and he claimed they were too risky for him. We stepped in to decide a fair outcome.
Published 28/03/2025 Last updated 28/03/2025
Consumer complains that bank’s online instructions for opening a Lifetime ISA were not clear
Decisions and case studies / Case studies
Shelby thought she had opened a Lifetime ISA online. But when her bank told her she hadn't, she came to us with her complaint.
Published 03/09/2019 Last updated 24/03/2025
'My dad didn't know what he was signing up to'
Decisions and case studies / Case studies
Narinder brought a complaint on behalf of her father about the lifetime mortgage he’d taken out.
Published 14/06/2019 Last updated 28/03/2025
Board meeting minutes
Who we are / Governance and funding
Download minutes from our board meetings.
Published 04/03/2019 Last updated 26/03/2025
Case studies
Decisions and case studies
Browse our case studies to find out more about who we've helped, and what we've done.
Published 05/03/2025 Last updated 24/03/2025
Valuations and surveys
For businesses / Complaints we deal with / Mortgages
Do you deal with customer complaints about valuations and surveys for a mortgage lender or broker?
Published 12/06/2019 Last updated 26/03/2025
