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Misunderstanding of trade quote led to consumer owing £2,500 to trading company
Decisions and case studies / Case studies
Frank got in touch with us because he felt the spread-betting firm he used didn't explain things properly to him.
Published 15/07/2019 Last updated 05/03/2025
Our diversity, inclusion and wellbeing report 2020
News
We’ve published our diversity, inclusion and wellbeing report 2020.
Published 12/03/2021 Last updated 12/03/2021
Ombudsman News 159
News
Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020.
Published 31/03/2021 Last updated 16/02/2023
Ombudsman News 160
News
Welcome to the latest Ombudsman News. In this edition we give an update on the appointment of our interim chief ombudsman and new board members – and highlight some new content on our website looking at complaints involving economic and domestic abuse.
Published 06/05/2021 Last updated 06/05/2021
Whole-of-life policy reviewed and changed without customer's knowledge
Decisions and case studies / Case studies
Our investigation found that the business had notified the customer, but due to having an old address, she didn’t receive the letter. She also claimed she was unaware of plan reviews, but the evidence suggested otherwise.
Published 04/06/2019 Last updated 05/03/2025
Financial Ombudsman Service publishes annual complaints data 2020/21
News
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
Published 25/05/2021 Last updated 26/05/2021
Ombudsman News 164
News
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.
Published 24/09/2021 Last updated 24/09/2021
Consumer complains that the definition of ‘accident’ in his policy means his claim is unfairly turned down
Decisions and case studies / Case studies
Colin complained to us because his insurer declined his personal accident claim.
Published 01/06/2019 Last updated 05/03/2025
Travel insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about travel insurance.
Published 20/03/2019 Last updated 16/02/2023
Savings account interest rate changes
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints about changes to interest rates on savings accounts.
Published 31/05/2019 Last updated 26/01/2021
