Search results

Disputed transactions 

For businesses / Complaints we deal with / Banking and payments

Find out how we deal with complaints where consumers dispute the amount of, or having made, a transaction.

Published 01/04/2019    Last updated 03/10/2023

Personal accident insurance 

For businesses / Complaints we deal with / Insurance / Medical insurance

Information for financial businesses about how we deal with complaints about claims issues and mis-sold personal accident insurance.

Published 01/04/2019    Last updated 05/07/2023

Our approach to Payment Protection Insurance (PPI) mis-sale complaints 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

Our approach to Payment Protection Insurance (PPI) mis-sale complaints

Published 25/05/2019    Last updated 22/08/2023

Whole-of-life policies 

For businesses / Complaints we deal with / Investments

Do you deal with customer complaints about whole-of-life policies?

Published 01/06/2019    Last updated 10/12/2024

Smaller business workshop 

News

We run free, practical workshops for smaller businesses whose customers rarely complain to the ombudsman.

Published 01/06/2019    Last updated 27/01/2021

Life at the Financial Ombudsman 

Who we are / Join us – careers at the Financial Ombudsman

Find out what life at the Financial Ombudsman Service is like.

Published 03/06/2020    Last updated 11/07/2024

Interest rates applied to mortgages 

For businesses / Complaints we deal with / Mortgages

Information for mortgage providers, lenders, brokers, and other financial businesses on complaints about how interest rates are applied.

Published 01/02/2024    Last updated 01/02/2024

Previous complaints data 

Data and insight

On this page, you can find our complaints data from 2014/15 to 2020/21.

Published 27/11/2024    Last updated 26/02/2025

Sign up to our newsletter 

Sign up to our newsletter and be among the first to hear about our data, insights, news and career opportunities.

Published 20/02/2020    Last updated 14/06/2024

Insurance pricing and renewals 

For businesses / Complaints we deal with / Insurance

Information for financial businesses on handling and resolving complaints about insurance pricing and renewals.

Published 16/12/2021    Last updated 03/07/2023