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Previous complaints data
On this page, you can find our complaints data from 2014/15 to 2020/21. Our complaints data from the last quarter of 2020/21 and onwards can be found on our insight page.
On this page
Quarterly complaints
We publish complaints data on financial products and services every quarter and updates on business complaints data every six months. Our quarterly updates on financial products and services include the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Quarterly complaints data 2020/21
Product complaints data – Q4 2020/21 (XLSX 18KB)Opens in new window
Product complaints data – Q3 2020/21Opens in new window
Product complaints data – Q2 2020/21 (XLSX 20KB)Opens in new window
Product complaints data – Q1 2020/21 (XLSX 21KB)Opens in new window
Quarterly complaints data 2019/20
Product complaints data – Q4 2019/20 (XLSX 25KB)Product complaints data – Q4 2019/20
Product complaints data – Q3 2019/20 (XLSX 13KB)Opens in new window
Product complaints data – Q2 2019/20 (XLSX 13KB)Product complaints data – Q2 2019/20
Product complaints data – Q1 2019/20 (XLSX 14KB)Product complaints data – Q1 2019/20
Quarterly complaints data 2018/19
Product complaints data – Q3 2018/19 (XLSX 14KB)Opens in new window
Product complaints data – Q2 2018/19 (XLSX 13KB)Opens in new window
Product complaints data – Q1 2018/19 (XLSX 13KB)Opens in new window
Quarterly complaints data 2017/18
Product complaints data – Q3 2017/18 (XLSX 14KB)Opens in new window
Product complaints data – Q2 2017/18 (XLSX 14KB)Opens in new window
Product complaints data – Q1 2017/18 (XLSX 14KB)Opens in new window
Quarterly complaints data 2016/17
Product complaints data – Q3 2016/17 (XLSX 14KB)Opens in new window
Product complaints data – Q2 2016/17 (XLSX 14KB)Opens in new window
Product complaints data – Q1 2016/17 (XLSX 13KB)Opens in new window
Quarterly complaints data 2015/16
Product complaints data – Q3 2015/16 (XLSX 13KB)Opens in new window
Product complaints data – Q2 2015/16 (XLSX 13KB)Opens in new window
Product complaints data – Q1 2015/16 (XLSX 13KB)Opens in new window
Quarterly complaints data 2014/15
Product complaints data – Q3 2014/15 (XLSX 13KB)Opens in new window
Product complaints data – Q2 2014/15 (XLSX 13KB)Opens in new window
Half-yearly complaints
We publish complaints data about financial businesses every six months and on financial products and services every quarter. Our half-yearly data shows the number of complaints received about individual businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period.
Half-yearly complaints data 2020
Business complaints data: July – December 2020 (XLSX 38KB)
Early resolution data: July – December 2020 (XLSX 10KB)
Business complaints data: January – June 2020 (XLSX 98KB)
Early resolution data: January – June 2020 (XLSX 11KB)
Half-yearly complaints data 2019
Business complaints data: July – December 2019 (XLSX 43KB)
Early resolution data: July – December 2019 (XLSX 12KB)
Business complaints data: January – June 2019 (XLSX 43KB)
Early resolution data: January – June 2019 (XLSX 43KB)
Half-yearly complaints data 2018
Business complaints data: July – December 2018 (XLSX 42KB)
Early resolution data: July – December 2018 (XLSX 11KB)
Business complaints data: January – June 2018 (XLSX 42KB)
Early resolution data: January – June 2018 (XLSX 42KB)
Half-yearly complaints data 2017
Business complaints data: July – December 2017 (XLSX 40KB)
Early resolution data: July – December 2017 (XLSX 11KB)
Business complaints data: January – June 2017 (XLSX 40KB)
Early resolution data: January – June 2017 (XLSX 40KB)
Half-yearly complaints data 2016
Business complaints data: July – December 2016 (XLSX 40KB)
Business complaints data: January – June 2016 (XLSX 38KB)
Half-yearly complaints data 2015
Business complaints data: July – December 2015 (XLSX 38KB)
Business complaints data: January – June 2015 (XLSX 37KB)
Half-yearly complaints data 2014
Business complaints data: July – December 2014 (XLSX 35KB)
Business complaints data: January – June 2014 (XLSX 37KB)
Half-yearly complaints data 2013
Business complaints data: July – December 2013 (XLSX 37KB)
Business complaints data: January – June 2013 (XLSX 35KB)
Half-yearly complaints data 2012
Business complaints data: July – December 2012 (XLSX 35KB)
Business complaints data: January – June 2012 (XLSX 32KB)
Half-yearly complaints data 2011
Business complaints data: July – December 2011 (XLSX 32KB)
Business complaints data: January – June 2011 (XLSX 32KB)
Half-yearly complaints data 2010
Business complaints data: July – December 2010 (XLSX 31KB)
Business complaints data: January – June 2010 (XLSX 31KB)
Half-yearly complaints data 2009
Annual complaints
Our annual complaints data is a review of our work over the course of the financial year. It shows the volume of complaints we received and resolved, and the proportion of complaints we upheld in consumers’ favour. We also share sector-by-sector insight into trends in complaints, aimed at preventing complaints and unfairness arising.
Annual complaints data and insight 2019/20 (XLSX 28KB)
Lessons from the past, ambitions for the future: our 2019/20 complaints data analysis
Annual review 2017/2018 (PDF 4.6MB)
Annual review 2016/2017 (PDF 4.5MB)
Annual review 2015/2016 (PDF 6.5MB)
Annual review 2014/2015 (PDF 5.9MB)
Annual review 2013/2014 (PDF 8.3MB)
Annual review 2012/2013 (PDF 6.4MB)
Annual review 2011/2012 (PDF 2.1MB)
Annual review 2010/2011 (PDF 1.7MB)
Annual review 2009/2010 (PDF 1.3MB)
Annual review 2008/2009 (PDF 3.2MB)
Annual review 2007/2008 (PDF 2.5MB)
Annual review 2006/2007 (PDF 4.3MB)
Annual review 2005/2006 (PDF 4.5MB)
Annual review 2004/2005 (PDF 3.7MB)
Annual review 2003/2004 (PDF 2.8MB)
Annual review 2002/2003 (PDF 134KB)
Annual review 2001/2002 (PDF 5.6MB)
