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Consumer privacy notice 

Privacy notice

This privacy notice explains how we process your personal information when you contact us or bring a complaint to our service.

Published 29/05/2019    Last updated 15/09/2025

Whole-of-life policies 

For businesses / Complaints we deal with / Investments

Do you deal with customer complaints about whole-of-life policies?

Published 01/06/2019    Last updated 08/12/2025

Multiple-occupancy buildings insurance  

For consumers / Complaints we can help with / Insurance / Home and buildings insurance

Is your complaint about a multiple-occupancy building insurance (MOBI) policy? See our guidance for freeholders and leaseholders.

Published 19/11/2025    Last updated 19/11/2025

Media centre 

On this page, you'll find our latest press releases, our press team contact details, our media library and how you can request for a speaker.

Published 26/06/2019    Last updated 27/11/2025

Home 

The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.

Published 14/02/2019    Last updated 27/11/2025

If you need to speak to us in another language 

Accessibility services

Find out how we can communicate you in another language, and how to request our complaint forms or consumer leaflet in another language.

Published 28/02/2022    Last updated 28/10/2025

Strategic plans and budget 

Who we are / Governance and funding

Download our strategic plans and budget for this financial year, as well as reports from previous years.

Published 04/03/2019    Last updated 27/11/2025

Data and insight 

We regularly publish information and insight about the complaints we see. We share our insight to help people who are interested in financial complaints and how to settle them, understand our approach and learn from the cases we’ve resolved.

Published 13/02/2019    Last updated 29/10/2025

Home and buildings insurance 

For businesses / Complaints we deal with / Insurance

Information for financial businesses about how we approach complaints about home and buildings insurance.

Published 20/03/2019    Last updated 19/11/2025

Board meeting minutes 

Who we are / Governance and funding

Download minutes from our board meetings.

Published 04/03/2019    Last updated 22/10/2025