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Consumer Liaison Group meeting minutes June 2025 (pdf) 

Published 23/12/2025    Last updated 23/12/2025

FCA appoints new interim chair of the Financial Ombudsman Service 

News

Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.

Published 28/07/2025    Last updated 28/07/2025

Economic and domestic abuse 

For businesses / Complaints we deal with / Other complaints

Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?

Published 29/04/2021    Last updated 15/09/2025

Quarterly complaints data: Q2 2023/24 

Data and insight / Our insight

The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.

Published 27/11/2024    Last updated 02/09/2025

Correspondence 

Corporate information

Formal exchanges of correspondence and information with other organisations.

Published 07/05/2020    Last updated 15/07/2025

Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive 

News

A year on from the opening of our Belfast hub, we announce 32 new investigator positions.

Published 11/09/2025    Last updated 11/09/2025

CoPilot privacy notice 

Privacy notice

Find out how we use CoPilot to enhance staff productivity and efficiency.

Published 15/09/2025    Last updated 15/09/2025

Personal accident insurance 

For businesses / Complaints we deal with / Insurance / Medical insurance

Information for financial businesses about how we deal with complaints about claims issues and mis-sold personal accident insurance.

Published 01/04/2019    Last updated 08/12/2025

Consumer privacy notice 

Privacy notice

This privacy notice explains how we process your personal information when you contact us or bring a complaint to our service.

Published 29/05/2019    Last updated 15/09/2025

Whole-of-life policies 

For businesses / Complaints we deal with / Investments

Do you deal with customer complaints about whole-of-life policies?

Published 01/06/2019    Last updated 08/12/2025