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Credit hire and credit repair services following a “no-fault” accident
For consumers / Complaints we can help with / Insurance / Motor insurance
On this page, we explain how and when we can help with a complaint about credit hire and credit repair – these are services that are sometimes offered to customers as an alternative to making a claim on their insurance, following an accident that is not their fault.
Published 27/06/2023 Last updated 27/06/2023
Join us – careers at the Financial Ombudsman
Who we are
Find out about a career at the Financial Ombudsman Service. What we do, why we're a great place to work, the range of benefits we offer, and how to apply for a job here.
Published 13/02/2019 Last updated 19/05/2025
Whole-of-life insurance cover
For consumers / Complaints we can help with / Investments
Is your complaint about whole-of-life assurance – life insurance which stays in place throughout your lifetime?
Published 05/08/2019 Last updated 10/12/2024
Our equality, diversity and inclusion report 2018
News
Today we’ve published our equality, diversity and inclusion report 2018.
Published 30/01/2019 Last updated 27/01/2021
Financial difficulties with mortgages
For businesses / Complaints we deal with / Mortgages
Do you deal with complaints from consumers in financial difficulty with their mortgage, perhaps for a financial adviser, mortgage broker or lender?
Published 09/12/2022 Last updated 26/03/2025
Home and buildings insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we approach complaints about home and buildings insurance.
Published 20/03/2019 Last updated 31/07/2023
Safeguarding policy
Corporate information / Our corporate policies
Our policy on safeguarding
Published 03/10/2019 Last updated 08/04/2025
Ed's pet insurance claim
For consumers / Who we’ve helped
Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.
Published 24/06/2019 Last updated 28/01/2021
If you need to speak to us in another language
Accessibility services
Find out how we can communicate you in another language, and how to request our complaint forms or consumer leaflet in another language.
Published 28/02/2022 Last updated 21/11/2024
Complaints about pre-paid funeral plans
For businesses / Complaints we deal with / Other complaints
From 29 July 2022, funeral plan providers must be regulated by the FCA to sell and administer plans. Find out how we can help if you are dealing with a complaint about pre-paid funeral plans.
Published 12/04/2022 Last updated 16/02/2023
