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Cymraeg 

Ar y dudalen hon fe welwch wybodaeth allweddol am Financial Ombudsman Service, y cwynion y gallwn edrych arnynt a sut y gallwch chi wneud cwyn.

Published 13/02/2019    Last updated 16/06/2022

How we handle complaints 

For businesses / Resolving a complaint

Information for financial businesses about our case-handling process, including what to send us and the stages of our investigation.

Published 22/02/2019    Last updated 06/01/2025

Strategic plans and budget 

Who we are / Governance and funding

Download our strategic plans and budget for this financial year, as well as reports from previous years.

Published 04/03/2019    Last updated 03/04/2025

Payday loans 

For businesses / Complaints we deal with / Consumer credit

Information for financial businesses about the complaints we see about payday lending and how we handle them.

Published 21/06/2019    Last updated 16/02/2023

Man bitten by a dog while on holiday struggles to make legal expenses claim 

Decisions and case studies / Case studies

When Anthony was bitten by a dog abroad, his insurer’s solicitors said the cost of the case would exceed any amount awarded. He contacted us to make sure a fair decision was being made.

Published 07/03/2019    Last updated 05/03/2025

Equity release 

For consumers / Complaints we can help with / Mortgages

How we can help if you have a complaint about equity release

Published 07/03/2019    Last updated 22/08/2023

Equity release 

For businesses / Complaints we deal with / Mortgages

Do you deal with consumer complaints about equity release, including lifetime mortgages?

Published 07/03/2019    Last updated 26/03/2025

What are the relevant considerations in deciding PPI sales-complaints? 

For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach

In considering complaints, we take into account the relevant regulatory, legal and other standards of the time of the sale.

Published 27/05/2019    Last updated 26/01/2021

We're in the National Centre for Diversity’s top 100 champions of equality, diversity and inclusion... 

News

The Financial Ombudsman Service has been named by the National Centre for Diversity in its annual index for 2019 as one of the top 100 champions of equality, diversity and inclusion.

Published 15/02/2019    Last updated 27/01/2021

Workplace pensions 

For businesses / Complaints we deal with / Pensions and annuities

Find out more about how we deal with complaints from consumers about workplace pensions (pensions arrangements organised by employers) including GPPs, SSASs and EPPs

Published 23/10/2019    Last updated 17/02/2023