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Media centre 

On this page, you'll find our latest press releases, our press team contact details, our media library and how you can request for a speaker.

Published 26/06/2019    Last updated 04/03/2025

Equality, diversity and inclusion report 2018 

Who we are / Our values

What we’re proud of and what we need to work on and what’s next.

Published 22/06/2019    Last updated 08/09/2022

Transfers between personal pensions 

For businesses / Complaints we deal with / Pensions and annuities

Find out more about how we look at complaints from consumers about advice they've received to transfer from one personal pension arrangement to another.

Published 08/10/2019    Last updated 10/09/2024

Covid-19 (coronavirus) 

For consumers / Complaints we can help with

If you've got a complaint or enquiry about how your plans or finances may be affected by Covid-19, we've put together some information to help.

Published 05/03/2020    Last updated 31/08/2022

Economic and domestic abuse 

For businesses / Complaints we deal with / Other complaints

Do you deal with complaints about problems with financial products or services where economic and domestic abuse may be a factor?

Published 29/04/2021    Last updated 28/11/2024

Privacy and data protection – summary of our approach and FAQs 

Privacy notice

On this page we summarise our approach to privacy and data protection. It also links to our full privacy notice.

Published 30/03/2022    Last updated 19/10/2023

Business support and engagement 

For businesses

Find out how we work with businesses and the support we provide.

Published 13/02/2019    Last updated 13/09/2023

Banking and payments 

For consumers / Complaints we can help with

We can help with complaints about a range of businesses that provide banking and payment services, including banks, building societies and payment transfer businesses.

Published 11/02/2019    Last updated 14/05/2024

Publications 

Our publications for consumers, businesses and other stakeholders.

Published 13/02/2019    Last updated 23/11/2022

Time limits for businesses 

For businesses / Resolving a complaint

Read about how time limits affect whether we can help with a complaint.

Published 22/02/2019    Last updated 12/06/2024