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What to expect
For consumers
What to expect once you’ve brought your complaint to us.
Published 13/02/2019 Last updated 01/11/2024
Complaints we deal with
For businesses
An overview of all the complaints we deal with.
Published 13/02/2019 Last updated 28/10/2022
Board meeting minutes
Who we are / Governance and funding
Download minutes from our board meetings.
Published 04/03/2019 Last updated 12/12/2024
Mis-sold travel insurance
For businesses / Complaints we deal with / Insurance / Travel insurance
Information for financial businesses about how we resolve complaints about mis-sold travel insurance.
Published 15/03/2019 Last updated 16/02/2023
Personal accident insurance
For consumers / Complaints we can help with / Insurance / Medical insurance
Find out how we can help with your complaint about personal accident insurance.
Published 22/03/2019 Last updated 05/07/2023
Misrepresentation and non-disclosure
For businesses / Complaints we deal with / Insurance
Information for financial businesses about how we deal with complaints about misrepresentation and non-disclosure.
Published 01/06/2019 Last updated 27/09/2022
Capital protected structured investments
For businesses / Complaints we deal with / Investments
Are you handling complaints where consumers feel they were wrongly advised to invest in a capital protected structured investment?
Published 28/05/2019 Last updated 10/12/2024
Debt collecting
For consumers / Complaints we can help with / Borrowing money
How to complain about a problem relating to debt collecting.
Published 17/07/2019 Last updated 03/01/2023
Governance and process
Corporate information
We publish key policies and information relating to our casework governance and process.
Published 07/06/2019 Last updated 07/06/2019
Cwynion y gallwn helpu yn eu cylch
Cymraeg
Gallwn helpu gyda chwynion am y rhan fwyaf o fathau o gynnyrch a gwasanaethau.
Published 08/06/2019 Last updated 23/11/2022
