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Ombudsman News 192
News
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
Published 27/06/2024 Last updated 27/06/2024
A borrower tells us she was provided with a loan she couldn't afford
Decisions and case studies / Case studies
Sally had taken out a loan and repaid it over 36 months. But she found the repayments difficult to keep up with. She came to us to investigate as she felt it was unaffordable.
Published 08/07/2019 Last updated 05/03/2025
A guarantor says they are unfairly being asked to make the payments when the borrower didn't
Decisions and case studies / Case studies
Paul and Joe refer their complaint to us after Paul’s lender persistently contacted Joe as the guarantor when Paul couldn’t make the repayments.
Published 10/07/2019 Last updated 05/03/2025
Consumer complains after his insurer reviews his policy and asks him to double his premiums
Decisions and case studies / Case studies
When Randall took out his whole of life policy, he didn't expect anything to change with it. But he came to us when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions.
Published 15/07/2019 Last updated 05/03/2025
Abby Thomas speaks at FCA event: The Consumer Duty – one year on
News
Chief Executive and Chief Ombudsman, Abby Thomas, has delivered a keynote speech today to mark the anniversary of the Consumer Duty.
Published 31/07/2024 Last updated 01/08/2024
Consumer is unsatisfied about rejected claim for critical illness cover
Decisions and case studies / Case studies
Jorge came to us when his insurer refused to pay his claim after suffering a heart attack.
Published 16/07/2019 Last updated 05/03/2025
Financial Ombudsman Service outlines top tips to avoid common pension complaints
News
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.
Published 11/09/2024 Last updated 11/09/2024
Electronic money services for buyers and sellers
For businesses / Complaints we deal with / Banking and payments
Find out how we deal with complaints about electronic money services.
Published 21/06/2019 Last updated 26/01/2021
What is PPI – and did I have it?
For businesses / Complaints we deal with / PPI
Millions of people have claimed back mis-sold PPI. Find out what PPI is and if it’s likely you had it.
Published 08/06/2019 Last updated 25/01/2023
What were the relevant regulatory rules and codes?
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
What were the relevant regulatory rules and codes?
Published 27/05/2019 Last updated 26/01/2021
