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Carolyn’s PPI complaint
For consumers / Who we’ve helped
Carolyn contacted us after making a complaint about PPI. She wasn’t sure that the business had made the right decision, so decided to get in touch with us.
Published 17/02/2020 Last updated 28/01/2021
Join us as an Apprentice
Who we are / Join us – careers at the Financial Ombudsman
Find out about Apprenticeships at the financial ombudsman service, these include becoming one of our ombudsman, or working in one of our many support functions eg an HR professional or a Project Manager.
Published 05/02/2020 Last updated 14/02/2025
Correspondence
Corporate information
Formal exchanges of correspondence and information with other organisations.
Published 07/05/2020 Last updated 15/11/2024
Our action plan for changing and improving
Who we are / Governance and funding
This action plan sets out in broad terms what our future looks like, describing how we will change and improve – and deliver a better service for all our customers.
Published 02/12/2021 Last updated 28/11/2022
Investments
For consumers / Complaints we can help with
Find out how we can help you with a complaint about an investment.
Published 15/03/2019 Last updated 11/12/2024
Consumer complains after being told by her insurer that she had to pay for the legal costs
Decisions and case studies / Case studies
Paula complained that her insurers wouldn’t cover the legal costs for a claim she was making.
Published 07/03/2019 Last updated 05/03/2025
Motor insurance
For businesses / Complaints we deal with / Insurance
Information for financial businesses about the complaints we see and how we deal with complaints about motor insurance.
Published 20/03/2019 Last updated 27/06/2023
Latest complaints data on individual financial businesses
News
Today we've published our latest six-monthly complaints data on individual businesses and groups.
Published 13/03/2019 Last updated 01/06/2019
Shazir’s complaint about an extension to a finance agreement
For consumers / Who we’ve helped
Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.
Published 17/02/2020 Last updated 06/04/2023
Vehicle breakdown cover
For consumers / Complaints we can help with / Insurance / Motor insurance
How we can help if you have a complaint about vehicle breakdown cover (roadside assistance).
Published 16/05/2022 Last updated 21/03/2023
