1689 results
Filter by
The impact of Brexit on complaints
Who we are / Governance and funding
Find out more about the impact of Brexit on complaints to the Financial Ombudsman.
Published 26/07/2022 Last updated 06/10/2022
Our policy on reasonable adjustments
Corporate information / Our corporate policies
The page contains information on the Financial Ombudsman Service's approach and commitment to ensuring that our service is accessible for all our customers, and that disabled people aren’t disadvantaged when accessing our service.
Published 22/08/2022 Last updated 21/11/2024
For consumers
Complaints we see from consumers, about financial businesses - and we can help.
Published 13/02/2019 Last updated 28/01/2022
Our work with other organisations
Who we are
Who we share information, knowledge and experience with.
Published 13/02/2019 Last updated 15/11/2024
Half-yearly complaints data: H1 2021
Data and insight / Our insight
The data on this page covers January to June 2021. We publish complaints data every six months about financial businesses.
Published 26/02/2025 Last updated 26/02/2025
Ombudsman News issue 153
News
Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.
Published 26/08/2020 Last updated 27/01/2021
Compensation awarded when bank fails to fully explain investment options
Decisions and case studies / Case studies
The customer was disappointed with her interest on savings, so changed to a capital protected structured product following guidance from an adviser. We looked at what happened next.
Published 08/02/2021 Last updated 05/03/2025
Financial Ombudsman Service’s Board appoints new Independent Assessor
News
The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.
Published 26/08/2020 Last updated 16/03/2022
Subsidence occurred before policy came into force – insurer denies liability
Decisions and case studies / Case studies
Kevin complained to us when his insurer rejected his claim for subsidence damage.
Published 04/06/2019 Last updated 05/03/2025
FCA, FSCS and Financial Ombudsman Service publish joint statement on German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG”
News
A number of companies in the overseas investment scheme, German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG” have recently entered preliminary bankruptcy proceedings in Germany.
Published 08/10/2020 Last updated 27/01/2021
