Financial Ombudsman Service and FCA move to modernise redress system
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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Closing soon: consultation on charging professional representatives
The consultation on our proposals to charge Claims Management Companies and professional representatives is closing on 4 July 2024.
We’re keen to receive feedback and responses on our proposals, including the amount of the fee and how it will work.
We’re recruiting
If you’re ready for a career move and want to make a real difference, we want to hear from you.
We’re currently recruiting to roles in our casework, HR, Legal and IT teams. Find out more about us and the work of the Financial Ombudsman Service on our website.
Latest news
Ombudsman News 193
18 July 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
Ombudsman News 191
28 May 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.