News

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

18 July 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.

Annual data Banking and payments Travel Insurance CMC

27 June 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.

Recruitment CMC Consultations and responses

28 September 2022

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our recently published complaints data, which includes complaints data about financial products and services and about individual businesses.

Q1 data H1 data Investments CMC

29 June 2022

Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.

Annual data CMC Consultations and responses

26 August 2020

Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.

Q1 data Covid-19 CMC

5 June 2020

You can read our annual complaints data and insight, as well as our strategy for the next five years.

Advice Covid-19 Fraud and scams CMC