Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
See our previous editions of Ombudsman News.
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Our latest annual complaints data on financial products and services is now available. It shows that in 2023/24, complaints about banking and payments have reached their highest level in at least a decade.
You can find the full data, including the number of new complaints we’ve received, and the proportion of complaints we upheld, on our website.
The total number of new complaints we received about travel insurance in the last financial year has reached the highest-level since the pandemic – with cases primarily driven by people dissatisfied with insurers declining their claims.
Overall, we received 4,466 new complaints in 2023/24, compared to 3,745 in the year before.
On our website, we’ve published guidance for professional representatives about referring a complaint to us for investigation. It includes links to the complaint form to use, as well as other resources and useful information.
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
4 December 2024
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
