From today (1 April 2025), professional representatives will be charged £250 to refer a case to our service due to our new charging regime.
Each financial year, professional representatives will be able to refer ten cases to us for free. After that, every subsequent case will be chargeable. They will receive £175 back in credit if the complaint is found in favour of the consumer they represent, reducing the charge they pay to £75.
If a complaint referred by a professional representative is not upheld or is withdrawn, the financial business against whom the complaint was made will pay a reduced case fee of £475, instead of £650.
The Financial Ombudsman Service is and will remain free to all those who bring their cases directly, as well as to families and friends, charities, and voluntary organisations who may be helping them.
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
18 July 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.
