News

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Ombudsman News 192

27 June 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.

Recruitment CMC Consultations and responses

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Ombudsman News 191

28 May 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.

Insurance H2 data Consultations and responses

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We're consulting on proposed changes to reporting business-specific complaints data

6 March 2023

We've published a consultation on proposed amendments to the way we report business-specific complaints data.

Outcomes code consultation Complaints data Press release Consultations and responses

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Ombudsman News 177

19 December 2022

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.

Financial Difficulties Mortgages Strategic plans and budget Consultations and responses

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Ombudsman News 172

29 June 2022

Welcome to the latest edition of Ombudsman News. In this edition, we share news of our new Chief Executive and Chief Ombudsman, and outline the Discussion Paper we published earlier this month about possible changes to our future funding model.

Annual data CMC Consultations and responses

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Ombudsman News 167

15 December 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2022/23, the publication of our action plan to change and improve, and updates to our business interruption insurance content. We highlight our open vacancies and our opening hours over the Christmas period.

Insurance Strategic plans and budget Consultations and responses

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Ombudsman News 166

10 November 2021

Welcome to the latest edition of Ombudsman News. In this edition we share our recently published annual report and feedback statement following our recent consultation. We also have a special focus on some of our online resources for financial businesses that help support the aims of #TalkMoney Week.

Fraud and scams Data and Insight Unaffordable lending Consultations and responses

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Ombudsman News 165

14 October 2021

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.

Distress and inconvenience Consultations and responses

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Ombudsman News 156

17 December 2020

Welcome to our latest Ombudsman News. In this edition, we focus on our plans and budget and our opening hours over the festive period.

Annual review Strategic plans and budget Consultations and responses

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.