Outcomes code consultation Complaints data Press release Consultations and responses
We've published a consultation on proposed amendments to the way we report business-specific complaints data.
The consultation sets out proposals designed to incentivise businesses to settle complaints proactively where we are yet to issue an opinion by making a longer-term change to how we publish business-specific complaints data.
This follows on from a similar initiative it launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly. We have been considering the results and feedback from that initiative to see if we can, and should, take forward something similar on a more permanent basis.
This is one of the measures that we are taking to get answers to customers faster.
Read the full consultation and find out about how you can respond.
The consultation is open for two weeks and closes at 5pm on Monday 20 March 2023.
27 June 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
28 May 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share our guidance notes on insurance cases and our complaints data on financial businesses.
