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Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

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Vehicle issues now account for a quarter of all financial complaints

14 December 2023

Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.

Press release Q2 data Complaints data Data and Insight

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We’ve published our complaints data from the first half of 2023

11 October 2023

Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.

Complaints data Data and Insight H1 data Press release

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Financial Ombudsman Service reveals top five most complained about products

14 June 2023

The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.

Press release Annual data Complaints data

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We're consulting on proposed changes to reporting business-specific complaints data

6 March 2023

We've published a consultation on proposed amendments to the way we report business-specific complaints data.

Outcomes code consultation Complaints data Press release Consultations and responses

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Financial Ombudsman Service publishes its latest quarterly complaints data

15 February 2023

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3).

Q3 data Complaints data Press release

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Financial Ombudsman Service publishes its latest quarterly complaints data

2 November 2022

The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).

Complaints data Q2 data Data and Insight Press release

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.