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Quarterly complaints data: Q3 2022/23
Data and insight / Our insight
The data on this page covers October to December 2022 (Q3 2022/23).
Published 27/11/2024 Last updated 27/11/2024
Information for consumers and businesses about financial services complaints caused or affected by coronavirus
News
Coronavirus, or covid-19, is affecting holidays, travel plans and events.
Published 05/03/2020 Last updated 27/01/2021
Quarterly complaints data: Q1 2021/22
Data and insight / Our insight
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Published 27/11/2024 Last updated 09/01/2025
Uncle Buck Finance LLP
News
Uncle Buck Finance LLP, known as Uncle Buck, went into administration on 27 March 2020.
Published 27/03/2020 Last updated 27/01/2021
Quarterly complaints data: Q4 2022/23
Data and insight / Our insight
Our complaints data on financial products and services between January and March 2023.
Published 27/11/2024 Last updated 09/01/2025
Our plans and budget for 2020/21
News
We’ve published our plans and budget for the next financial year.
Published 08/04/2020 Last updated 27/01/2021
Avoiding scams and fraud: help from the ombudsman
News
The Financial Ombudsman Service has published details about protecting your personal information and what to do if you have a complaint about a fraud or scam.
Published 15/04/2020 Last updated 27/01/2021
Quarterly complaints data: Q2 2022/23
Data and insight / Our insight
Our complaints data on financial products and services between July and September 2022.
Published 27/11/2024 Last updated 09/01/2025
Consumer doesn’t disclose pet’s pre-existing medical condition
Decisions and case studies / Case studies
When Rita tried to claim on her insurance when her dog became sick, her insurer rejected the claim, saying that it was a pre-existing condition. So she asked us to look at the case.
Published 30/05/2019 Last updated 05/03/2025
Ombudsman News issue 152
News
You can read our annual complaints data and insight, as well as our strategy for the next five years.
Published 05/06/2020 Last updated 25/05/2021
