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PPI
For consumers / Complaints we can help with
The deadline for submitting new complaints to financial businesses was 29 August 2019, but you may still be able to bring a complaint to us if you’re unhappy with the response you’ve been given.
Published 11/02/2019 Last updated 31/08/2022
News
Published 13/02/2019 Last updated 26/09/2023
Complaints about our service
Who we are / Our customer service
What to do if you're unhappy about the service we've given you.
Published 18/02/2019 Last updated 06/11/2024
Braille, large print or other alternative format
Accessibility services
Find out how we can help you if you’re blind or can’t see well, or have dyslexia
Published 06/03/2019 Last updated 21/11/2024
Couple complain about their contents insurance after expected payment is reduced
Decisions and case studies / Case studies
After a burst pipe caused £50,000 of damage to their home, Daniel and Chiara complained to us about unsuitable contents cover.
Published 07/03/2019 Last updated 05/03/2025
Accidental paint damage claim deemed ‘foreseeable’ by insurer
Decisions and case studies / Case studies
Hazel was doing some decorating when she managed to spill paint on her carpet. When she tried to claim for accidental damage, her insurer said that the damage was foreseeable so turned down her claim.
Published 08/03/2019 Last updated 05/03/2025
Damage to laminate flooring not covered by Karim's contents insurance
Decisions and case studies / Case studies
Karim's claim for damage to his laminate flooring after a leak was turned down by his insurer. So he came to us to make sure this was right.
Published 08/03/2019 Last updated 05/03/2025
Settling home insurance claims
For businesses / Complaints we deal with / Insurance / Home and buildings insurance
Information for financial businesses about how we resolve complaints about settlement, replacements and repairs for buildings and contents.
Published 11/03/2019 Last updated 31/07/2023
Car finance
For consumers / Complaints we can help with / Borrowing money
Find out if we can help you with your complaint about car finance.
Published 17/07/2019 Last updated 17/07/2023
Financial advice roundtable discussion
News
This is part of a series of conversations we’ve been having with small groups of financial advisers across the country.
Published 18/02/2020 Last updated 27/01/2021
