The Financial Ombudsman Service has published details on protecting your personal information and what to do if you have a complaint about a fraud or scam, and don’t think you’ve been treated fairly by a financial business.
Every year we see thousands of complaints involving fraud and scams. The circumstances are wide-ranging, from disputed card transactions and cash-machine withdrawals to online banking fraud and identity theft. The type of complaint is constantly evolving too, as fraudsters develop new – and increasingly sophisticated – methods, or seek to exploit events, like the current impact of Covid-19.
Some fraud and scams can be very convincing – for example, using fake websites that look identical to banks’ online systems, or text messages that to look like they’re from someone’s bank.
We’re sharing what we see in complaints about fraud and scams to help consumers protect their personal information. We also explain how we can help if consumers have a complaint and don’t think they’ve been treated fairly.
27 June 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
12 June 2024
Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024.
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
