We’ve published our plans and budget for the next financial year.

Today we’ve published our plans and budget for 2020/21.

This follows on from the publication of the details of our budget for 2020/21 on 1 April 2020.

We consulted on these plans between December 2019, and January 2020. A range of organisations responded to our consultation, including major banks, insurers, and industry and consumer groups.

Latest news

Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives

19 November 2024

Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.

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Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

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‘Ghost brokers’ haunting the insurance market

29 October 2024

This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.

Motor Insurance Fraud and scams Press release

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