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Long-term care insurance
For businesses / Complaints we deal with / Insurance / Medical insurance
Information for financial businesses about how we deal with complaints about long-term care insurance claims and mis-sold policies.
Published 31/05/2019 Last updated 05/07/2023
Payment Protection Insurance (PPI) case studies
For businesses / Complaints we deal with / PPI / An overview of the ombudsman's approach
A range of case studies showing how we look at complaints about how PPI was sold.
Published 26/05/2019 Last updated 16/02/2023
A customer complains that an e-money business reversed a payment made into his account
Decisions and case studies / Case studies
We look at a problem with the resale of concert tickets, for a concert that was cancelled.
Published 31/05/2019 Last updated 05/03/2025
Reviews of our service
Corporate information
Look at independent reviews of the Financial Ombudsman Service.
Published 07/06/2019 Last updated 26/01/2021
Hygyrchedd
Cymraeg
Mae'r dudalen hon yn cynnwys ein datganiad hygyrchedd gwefan. Mae hefyd yn amlinellu'r gwasanaethau hygyrchedd rydym yn eu darparu.
Published 03/11/2020 Last updated 01/09/2021
Malcolm's pension problem
For consumers / Who we’ve helped
Malcolm thought he'd been mis-sold a pension annuity, he contacted the business to complain but didn't agree with their answer - so asked the ombudsman service to investigate.
Published 24/06/2019 Last updated 28/01/2021
Additional voluntary contribution schemes
For businesses / Complaints we deal with / Pensions and annuities
Are you dealing with pension complaints from consumers about advice or the administration of AVC and FSAVC schemes?
Published 08/10/2019 Last updated 10/09/2024
Compensation for investment complaints
For businesses / Resolving a complaint / Understanding compensation
Working out compensation when handling complaints about investments
Published 12/11/2019 Last updated 27/09/2022
Reena’s medical treatment was delayed due to Covid-19
Decisions and case studies / Case studies
Reena was unhappy that her insurer wouldn’t refund her premiums when her medical treatment was delayed due to Covid-19. We established that the insurer had offered an alternative treatment – at a time when its facilities were being used by the NHS. We decided the insurer had acted fairly.
Published 24/05/2021 Last updated 05/03/2025
Tomasz’s insurer declined his income protection claim – saying he’d misrepresented his medical history
Decisions and case studies / Case studies
Tomasz’s insurer declined his income protection claim and cancelled his policy, telling him he’d misrepresented his medical history. We found he hadn’t given the insurer the information it had asked for – and that it wouldn’t have covered him if he had.
Published 24/05/2021 Last updated 05/03/2025
