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Smaller business workshop - Shrewsbury
News
A free, practical morning workshop for smaller businesses covered by the Financial Ombudsman Service
Published 15/08/2019 Last updated 27/01/2021
Customer advisers – what you need to know
For consumers / How to complain
Do you work for a charity or consumer group, advising customers who are unhappy with something a financial business has done?
Published 14/01/2025 Last updated 14/01/2025
Electrician disputes policy definition of ‘total’ disability
Decisions and case studies / Case studies
When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.
Published 28/03/2019 Last updated 05/03/2025
Smaller business workshop - Cambridge
News
A free, practical workshop for smaller businesses covered by the Financial Ombudsman Service
Published 18/10/2019 Last updated 27/01/2021
Bank said victim of text message scam was grossly negligent and won't refund lost money
Decisions and case studies / Case studies
Brian contacted us after his bank refused to refund him £7,000 stolen from his account in a text message scam.
Published 05/04/2019 Last updated 05/03/2025
CashEuroNet (QuickQuid)
News
We understand that CashEuroNet, which includes the QuickQuid trading name, is in administration.
Published 25/10/2019 Last updated 27/01/2021
StepChange’s Connected 2024 conference: full speech from Abby Thomas
Data and insight / Our insight
Abby delivered a keynote speech at StepChange’s Connected 2024 conference. She spoke about the role of the Financial Ombudsman Service and the complaints we see about credit and debt.
Published 27/11/2024 Last updated 27/11/2024
Logbook loans
For businesses / Complaints we deal with / Consumer credit
Information for financial businesses on handling and resolving complaints about logbook loans.
Published 30/07/2019 Last updated 16/02/2023
Consumer cancels GAP policy but receives less than expected
Decisions and case studies / Case studies
Theo decided to cancel his GAP insurance policy early when he sold his car. But when he didn’t get all his money back, he came to us to investigate.
Published 18/03/2019 Last updated 05/03/2025
Our publication scheme
Freedom of information
Our publications scheme sets out the information we publish and where you can find it on our site.
Published 15/05/2019 Last updated 14/08/2024
