News

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Financial Ombudsman Service publishes its latest quarterly complaints data

15 February 2023

The Financial Ombudsman Service has published its complaints data on financial products for October – December 2022 (Q3).

Q3 data Complaints data Press release

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Advice for consumers impacted by Flybe entering administration

10 February 2023

We are aware of the recently announced news that Flybe has gone into administration.

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Baroness Manzoor CBE reappointed Chair of the Financial Ombudsman Service

30 January 2023

The Financial Conduct Authority (FCA), with the approval of the Treasury, has reappointed Baroness Manzoor CBE as Chair of the Financial Ombudsman Service.

Press release

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British Steel pension redress scheme legal challenge

20 January 2023

The Financial Conduct Authority (FCA) has released a statement about a legal challenge to the redress scheme for former British Steel Pension Scheme (BSPS) members. 

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Ombudsman News 178

19 January 2023

Welcome to the latest edition of Ombudsman News. In this edition we highlight that our plans and budget consultation for 2023/24 closes soon, but there is still time to respond. We also share our latest blog about helping to resolve complaints from small businesses.

SME Financial Difficulties Fraud and scams Unaffordable lending Strategic plans and budget

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Information for customers of Indigo Michael Limited (known as SafetyNet and Tappily)

10 January 2023

On 9 January 2023, Indigo Michael Limited (best known by its trading names, SafetyNet and Tappily) went into administration.

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Ombudsman News 177

19 December 2022

Welcome to the latest edition of Ombudsman News. In this edition we share our plans and budget consultation for 2023/24 and our newly published online guidance for consumers and financial businesses about financial difficulties in mortgages. We also highlight our opening hours over the Christmas period.

Financial Difficulties Mortgages Strategic plans and budget Consultations and responses

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Financial Ombudsman Service publishes consultation on strategic plans and budget for 2023/24

16 December 2022

The Financial Ombudsman Service has today published a consultation on its strategic plans and budget for 2023/24.

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Ombudsman News 176

2 December 2022

Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent motor insurance event for insurers and brokers and our blog about issues we’re seeing in vehicle theft claims. We also share our Annual Report and Accounts for 2021/22 and our Future Funding Feedback Statement.

Annual report Motor Insurance Feedback statement Blog

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.