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30 June 2023
The commitments made by the mortgage industry, and the changes to the FCA’s rules, give lenders the opportunity to give borrowers in financial difficulty additional help.
28 June 2023
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
27 June 2023
We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
14 June 2023
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
13 June 2023
With just over one month to go until the start of the Consumer Duty, there continues to be interest from both businesses and consumer groups on how we're preparing.
1 June 2023
We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
18 May 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blogs about our trial to permanently introduce ‘proactively settled’ complaints and our new online guidance on discrimination complaints. We also share details of roles we’re currently recruiting for.
27 April 2023
The Financial Ombudsman Service is today announcing the appointment of Owen Brace as Director of Communications.
19 April 2023
The financial services regulatory family re-launched the Wider Implications Framework in 2022, to achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work.
