Welcome to the latest edition of Ombudsman News. In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.
See our previous editions of Ombudsman News.
Sign up to our email newsletter to receive our latest news and insights directly to your inbox.
Our latest quarterly data, about complaints received and resolved between July and September 2023, has been published this week and is available now on our website.
Our data provides information about the most complained-about products and services, and highlights trends for the quarter.
It includes the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Our plans and budget consultation for 2024/25 is an opportunity for our stakeholders to share insight about complaint numbers and feedback on our plans for the year ahead.
We want to hear about expectations for complaint numbers and themes, and to get feedback on our costs and funding proposals and proposed changes to our case fees and levy.
Additionally, HM Government has granted us the power to charge a fee to a range of professional representatives. So we’re consulting on whether to use the power and, if so, how a charging regime might work in practice.
Read more about this in our consultation, which is open now and available on our website.
Our opening hours will be changing over the festive period. Take a look at our website to find full details of our opening hours between 22 December and 2 January 2024.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
27 November 2024
Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
