Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our Annual Report and Accounts.
See our previous editions of Ombudsman News.
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Now open: our Plans and Budget Consultation for 2024/25
Today we published a public consultation on our Plans and Budget for the 2024/25 financial year. The document sets out the significant strides that we have already made to improve the service we offer consumers and businesses and our plans to reduce the cost of our service to industry in 2024/25.
The consultation will also seek views on the possible exercise of new powers allowing the Financial Ombudsman Service to charge claims management companies and other relevant professional representatives.
The consultation is open now and closes on 30 January 2024. Read the full consultation and find out how to respond on our website.
16 Days of Activism against Gender-Based Violence
Anyone can experience domestic and economic abuse regardless of age, background, gender, religion, sexuality, or ethnicity.
Sometimes victim-survivors come to us when they feel a financial business did something wrong or could have done more to help.
If you’re handling a complaint that involves economic or domestic abuse, we share information on our website about our approach and resources to help you resolve complaints at an early stage.
Annual Report and Accounts for 2022/23
We’ve just published our Annual Report and Accounts for 2022/23. The report looks back at what we achieved, the strategies we put in place and how we performed over the year.
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Ombudsman News 190
8 April 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
Financial Ombudsman increases complaint level predictions as performance continues to improve
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.