Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.

See our previous editions of Ombudsman News.

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Our plans for the year ahead

Our Plans and Budget for 2024/25 details the next phase of our service transformation, whilst confirming the increased caseload we expect in the upcoming financial year.

Read our plans for the year ahead in full on our website. 

 

Read our Plans and Budget

Increase to our award limits

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April.

Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints. 

 

Read our news update

We’re recruiting

If you’re ready for a career move and are looking for a role that makes the most of your skills and experience we want to hear from you. 

Find out more about our current vacancies, and working at the Financial Ombudsman Service, on our website.

Find out more about us 

See our latest jobs 

Latest news

Ombudsman News 192

27 June 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.

Recruitment CMC Consultations and responses

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Financial Ombudsman increases complaint level predictions as performance continues to improve

4 April 2024

Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.  

Press release Strategic plans and budget

Read more 

Ombudsman News 188

24 January 2024

Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.

Car finance Strategic plans and budget

Read more