Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our Plans and Budget for 2024/25 and changes to our award limits. We also share details of roles we’re currently recruiting for.
See our previous editions of Ombudsman News.
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Our plans for the year ahead
Our Plans and Budget for 2024/25 details the next phase of our service transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
Read our plans for the year ahead in full on our website.
Increase to our award limits
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April.
Our award limit is the maximum amount we can require a financial business to pay when we uphold complaints.
We’re recruiting
If you’re ready for a career move and are looking for a role that makes the most of your skills and experience we want to hear from you.
Find out more about our current vacancies, and working at the Financial Ombudsman Service, on our website.
Latest news
Ombudsman News 192
27 June 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.
Financial Ombudsman increases complaint level predictions as performance continues to improve
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.