Our performance improvements and consultation on plans to reduce costs to businesses
6 December 2023
Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.
See our media centre for press office contact details.
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Complaints about Nationwide’s Fairer Share Payment scheme
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
Ombudsman News 185
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Ombudsman News 184
20 September 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest data, covering complaints about financial products and services between April and June 2023. We also share the progress of our extended trial to proactively settle complaints and tell you about the roles we’re recruiting for.
Motor and building insurance complaints hit five-year high
14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
Ombudsman News 183
10 August 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide.
Financial Ombudsman Service warns of credit hire risks
5 July 2023
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.
Ombudsman News 182
4 July 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23.
