Increase to our award limits
13 March 2024
The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.
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Ombudsman News 189
1 March 2024
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.
Credit card complaints hit all time high
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
Ombudsman News 188
24 January 2024
Welcome to the latest edition of Ombudsman News. In this edition, we share information about car finance commission complaints, following the FCA’s announcement of temporary complaint-handling rules. We also highlight that there’s still time to send a response to our Plans and Budget Consultation for 2024/25.
Everyday financial concerns are expected to drive complaints to the Financial Ombudsman Service in the year ahead
24 January 2024
We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.
FCA announces temporary complaint-handling rules relating to certain motor finance complaints
11 January 2024
The financial services regulator, the Financial Conduct Authority (FCA), has introduced temporary complaint-handling rules relating to certain motor finance complaints where a discretionary commission arrangement was in place.
Ombudsman News 187
14 December 2023
In this edition, we share our latest quarterly complaints data. We also highlight our Plans and Budget Consultation for the 2024/25 financial year and our opening hours over the festive period.
Vehicle issues now account for a quarter of all financial complaints
14 December 2023
Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.
Ombudsman News 186
6 December 2023
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.
