Motor and building insurance complaints hit five-year high
14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
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14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
10 August 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our recent blog on Section 75 and chargeback complaints, our updated guidance for financial businesses on bank account closures and a reminder of the Consumer Duty. You can also read about the help our Business Support Hub can provide.
5 July 2023
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.
4 July 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight a recent speech by our Chief Executive and Chief Ombudsman, Abby Thomas, on our role in the consumer protection landscape and our preparation for the Consumer Duty. We also share our latest annual complaints data and insight for 2022/23.
30 June 2023
The commitments made by the mortgage industry, and the changes to the FCA’s rules, give lenders the opportunity to give borrowers in financial difficulty additional help.
28 June 2023
New data shows that in the 2022/23 financial year, the Financial Ombudsman Service received 21,918 fraud and scam complaints, up by almost a fifth when compared to the 18,450 complaints it received in 2021/22.
27 June 2023
We are aware that a scheme of arrangement is being proposed for creditors of Everyday Lending Limited, which will also include customers of Everyday Loans, George Banco and TrustTwo.
14 June 2023
The Financial Ombudsman Service has published its annual complaints data for the 2022/23 financial year (1 April 2022 – 31 March 2023) along with insight into the common problems raised by consumers.
13 June 2023
With just over one month to go until the start of the Consumer Duty, there continues to be interest from both businesses and consumer groups on how we're preparing.