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28 November 2022
The financial services regulator, the Financial Conduct Authority (FCA) has today published details of a redress scheme for former members of the British Steel Pension Scheme (BSPS).
28 November 2022
We hosted a roundtable discussion on motor insurance last week led by Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance. The aim was to share insight with insurers and brokers about the cases we’re seeing and our approach to complaint-handling.
21 November 2022
The Financial Ombudsman Service has today published its Annual Report and Accounts for 2021/22.
16 November 2022
The Financial Ombudsman Service has today published its Feedback Statement on its Future Funding Discussion Paper.
10 November 2022
Ombudsman Leader, Constance Chinhengo, attended the ABI’s Webinar on 8 November on the Consumer Duty – From principle to practice: product value and customer communications.
10 November 2022
The Financial Ombudsman is today announcing the appointment of Jenny Simmonds to the role of Chief Finance and Risk Officer.
2 November 2022
Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest blog for insurers about trends in travel insurance complaints and our guidance for complaint-handling, our new online resource on mobile phone and gadget insurance, and our latest complaints data.
2 November 2022
The Financial Ombudsman Service has published its complaints data on financial products for July – September 2022 (Q2).
13 October 2022
The Financial Ombudsman is today announcing the appointment of Jane Cosgrove to the role of Chief People Officer.
