Ombudsman News 185

The way financial businesses and claims management companies (CMCs) respond to complaints and work with us, makes a huge difference to how we can deliver our service.

James Dipple-Johnstone, Deputy Chief Ombudsman, sets out what financial businesses and CMCs should do when a complaint is referred to our service – and the support we provide to assist with good complaint handling.

We’ve recently published data showing the number of complaints we received about financial businesses in the first half of 2023.

Overall, we received a total of 93,114 complaints between 1 January and 30 June 2023. You can read the full data, available now, on our website.

Did you know, our Business Support Hub is a resource for financial businesses and consumer representatives?

It’s an easy-to-use service that offers guidance about our approach and can help you to resolve complaints from your customers before they escalate.

You can find out more about how the Business Support Hub could help you, on our website.

Join us as an Investigator and play a key role in the work of the Financial Ombudsman Service.

Our Investigators help resolve a wide range of complaints – whether someone’s having trouble with their bank account, struggling with payday loans or thinks an insurance pay out isn’t fair.

Take a look at our website to find out more about how you could use your skills and experience to help make a positive difference and how to apply.