News

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Praise for our work on race equality and inclusion

30 October 2018

We've been recognised for our work on race equality and inclusion in the workplace by being included in Business in the Community’s Best Employers for Race listing, published today.

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Wonga

26 October 2018

In September we said that we were aware that Wonga had gone into administration and that due to the nature of the business, there was no protection offered to consumers under the Financial Services Compensation Scheme.

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Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?

26 September 2018

We’ve been getting some questions about the recent computer troubles at several banks.

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Information for Wonga customers

13 September 2018

We are aware of the recently announced news that Wonga has gone into administration.

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Latest complaints data on individual financial businesses

12 September 2018

Today we've published our latest six-monthly complaints data on individual businesses and groups.

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What’s fair when it comes to complaints about fraud?

21 August 2018

Each year we receive thousands of complaints in the wake of banking fraud and scams.

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Preventing modern slavery and trafficking

25 July 2018

The Modern Slavery Act requires organisations over a certain size to report yearly on what they’ve done to ensure they help prevent acts of modern slavery and trafficking from occurring within their business or supply chains.

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Independent review

12 July 2018

Earlier this year our non-executive board commissioned an independent review of our service to look at where we might be able to do things better.

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A warning about scammers

27 June 2018

We’ve heard that a number of people have recently received calls from scammers claiming to be from the Financial Ombudsman Service.

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.