‘Ghost brokers’ haunting the insurance market
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
We've published our latest quarterly data
Today we've published data showing the number of complaints we received between April and June 2019.
Last updated:
27 January 2021
In the first three months of this financial year we received 136,681 new enquiries and 70,304 new complaints – with 12,538 complaints passed to an ombudsman for a final decision. On average, we upheld 30% of the complaints we resolved. View the full data on our product complaints data page.
We've also published, for the first time, the complaints we received about claims management companies (CMCs), since becoming responsible for complaints about CMCs in April 2019. You can see this data on our Claims Management Ombudsman website.
Latest news
Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
Misunderstanding credit protection could cost consumers thousands
23 October 2024
Not understanding the rules around ‘Section 75’ claims could affect consumers’ chances of getting their money back.