Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE.

Baroness Manzoor will take up the role on 2 August 2019, succeeding Sir Nicholas Montagu who is stepping down after more than seven years in post.

Latest news

Misunderstanding of Debt Arrangement Scheme could be causing stress for consumers in Scotland

24 March 2025

A lack of awareness from firms about Scotland’s Debt Arrangement Scheme (DAS) could be negatively impacting consumers in Scotland, the Financial Ombudsman Service has warned this Debt Awareness Week.

Press release Credit and borrowing money

Read more 

Financial Ombudsman Service receives 40% more cases when compared to the same time last year

4 March 2025

The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.

Press release Complaints data Data and Insight Q3 complaints data

Read more 

Baroness Manzoor announces she is stepping down after completing two terms

10 February 2025

Baroness Manzoor CBE, Chairman of the Financial Ombudsman Service, is stepping down after successfully serving two terms of office when her current term expires on 1 August 2025.

Read more