We've published our latest quarterly data
21 August 2019
Today we've published data showing the number of complaints we received between April and June 2019.
See our media centre for press office contact details.
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Instant Cash Loans Limited
17 July 2019
We are aware that Instant Cash Loans (“ICL”) entered a scheme of arrangement with its creditors (which includes customers and former customers of The Money Shop, Payday Express, Payday UK and Ladder Loans) before it looks to close down the company.
Annual report and accounts 2018/2019
11 July 2019
We’ve published our annual report and accounts 2019/2019 today.
We’re consulting on our future funding model
2 July 2019
This consultation is the latest step in the conversations we’ve been having about our plans for a future when PPI doesn’t dominate our caseload.
We've won the Working Families Best Practice Award for 'Mental Health and Wellbeing'
28 June 2019
We’ve been recognised for our wide range of mental health activities and communication to de-stigmatise mental health.
Our comment on Which?'s IT problems research
13 June 2019
Which? have published research estimating that 7 million people were unable to use their payment card due to IT problems in the past year.
Our new chair of the board
5 June 2019
Today the FCA announced the appointment of our new chair of the board, Baroness Zahida Manzoor CBE.
Our annual review 2018/2019
15 May 2019
We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.
Complaints from small businesses and about claims management companies
1 April 2019
From 1 April the Financial Ombudsman Service will be able to help even more people get answers to their problems as our remit is expanded.
